====== Troubleshooting ======

If the Avaya IP Office PBX link is not working, it is likely due to the fact the DuVoice server cannot log into the PBX link.

So the previously functional name updates and guest phone restriction changes will cease to function.

===== Verify Error =====

  - Log onto DuVoice server.
  - Open start menu.
  - Find the ''DV2000 Tools'' folder.
  - Open ''IP Office Viewer''.
    - Under the ''IP Office configured profiles'' drop-down, select your profile.
    - The ''IP Address or DNS name'', ''Username'', and ''Password'' fields will now populate.
    - Click the ''Refresh'' button and wait.
    - If it works, you should see a list of extensions.
    - If this does not work, the application will report an error.
      - According to our developers this error is directly from the Avaya IP Office.
      - Here are some common errors:
        - ''Authentication Problem''.
        - ''Certificates Expired''.

==== Authentication Problem ====

This issue may require the involvement of the site's phone company to have an IP Office technician verify some details.

  - Verify that the profile has the correct information:
    - ''Username''. 
    - ''Password''.
    - ''IP address''.
  - Ensure the Microsoft firewall is disabled on the DuVoice server.
    - See if the location has an on-site firewall that could be blocking access.
  - Verify to see if the IP Office has been updated to v12+
    - If it has, please refer to this page [[ :howto:pbx:avaya:ipo:pbxlink:v12 | here]].
  - Verify the security settings on the IP Office.
    - More information [[ :howto:pbx:avaya:ipo:pbxlink:security | here]]. 

==== Certificates Expired ====

Please refer for this page [[ :howto:pbx:avaya:ipo:pbxlink:certs | here]].