====== Verify TeamViewer Readiness ======

This guide explains how to confirm that TeamViewer is installed, running, connected to the internet, and ready for an authorized remote support technician to access a Windows computer or server.

===== Preface =====

  - This requires TeamViewer to be installed.
    - Please use the **TeamViewer Install** button in the upper right, or use this link: [[https://custom.teamviewer.com/duvoicesupport|here]].
  - There are several steps to verify TeamViewer access:
    - Open TeamViewer.
    - Check the Connection Status.
    - Verify the TeamViewer ID and Authentication.
    - Verify Internet and Firewall Connectivity.
    - Test Connectivity.

===== Open TeamViewer =====

  - Log in to the Windows computer or server requiring remote support.
  - Click the Windows **Start** button.
  - Type ''TeamViewer'' into the search field.
  - Open **TeamViewer**, **TeamViewer Remote**, or **TeamViewer Host**, depending on the installed product.
  - Allow the application to finish loading.

===== Check the Connection Status =====

  - Look for the connection status in the TeamViewer window.
  - In TeamViewer Classic, the status is commonly shown near the bottom of the window.
  - Confirm the status indicates a successful connection to TeamViewer's service.

^ Status ^ Meaning ^
| **Ready to connect (secure connection)** | TeamViewer has connected to its network service. |
| **Not ready. Please check your connection.** | TeamViewer cannot establish the required network connection; troubleshoot connectivity. |

**Note:** The exact interface and wording vary by TeamViewer version. A ready status alone does not guarantee that authentication and remote-control permissions are configured correctly.

===== Verify the TeamViewer ID and Authentication =====

  - Locate the **Allow Remote Control** or **Remote Support** area, depending on the TeamViewer version.
  - Confirm that a **TeamViewer ID** or an appropriate remote-support session option is available.
  - Confirm that a valid password is displayed or configured.
  - If using TeamViewer Host, look for the option to connect via TeamViewer ID.
  - Share connection information only with your DuVoice support technician.

===== Verify Internet and Firewall Connectivity =====

  - Open a browser on the computer or server.
  - Visit support.duvoice.com to verify general internet connectivity.
  - If browsing works but TeamViewer is not ready, check local firewall, proxy, DNS, and network security restrictions.
  - TeamViewer generally prefers outbound TCP/UDP port **5938**. Verify that network rules permit the traffic required by your deployed TeamViewer version.
  - Recheck TeamViewer's connection status after network changes.

**Note:** Successful web browsing does not by itself prove that TeamViewer's network traffic is allowed.

===== Test Connection =====

  - Share the ID and password with a DuVoice technician.
  - The DuVoice technician will attempt a connection using these credentials.
  - If successful, they should have access for a remote session.

===== Additional Troubleshooting =====

TeamViewer official knowledge base on issue **Not ready — Please check your connection**: [[https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/troubleshooting/not-ready-please-check-your-connection/|here]].