====== Remote Access ======
 
  * DuVoice support requires TeamViewer access to connect to any DuVoice system.
    * This can be downloaded any time using the two download buttons on the upper right of this website.
  * Any networking requirements for TeamViewer can be found on the networking requirements page, found [[:howto:requirements:network|here]].
  * TeamViewer is required by DuVoice developers to connect to a system.
    * If there are any troubleshooting steps that require escalation to the DuVoice developers, the site will have to use TeamViewer.
      * If remote access is not an option, the site will need to send logs to support to forward to the developers.
        * More information on sending log files can be found [[:howto:logs:sendlog|here]].
  * Furthermore, as per the [[:sales:eula|EULA]]:
    * If DuVoice support cannot get the access needed, support will be limited.
  * If TeamViewer is banned at the site, DuVoice support will make a best effort to try alternatives.
    * DuVoice support will not provide personal information of support team members beyond what is necessary.
    * The site will need to provide:
      * Any links for access, software installation, etc.
      * Any accounts required to log in.