====== Visual One - Agilysys ======

  * For wake-up call support, check bottom of page.

===== PMS Configuration =====

  * Each vendor typically has their own documentation for configuring their interface to work with DuVoice.
    * If not, our default configuration could be used as a reference.
  * Please keep in mind that for DuVoice, the best practice is to set up a translation on the PMS.
    * All rooms should be references as their extension numbers.
      * This is so the DuVoice server can map the guest information to the mailbox (which is tied to the room's extension number).

===== DuVoice Configuration =====

Note that this is considered a 'template' for installation, as each site has its own specific details that will need to be configured as well.

DuVoice services must be shutdown before updating the DuVoice configuration.

  - Open 'Manager' or 'System Configuration' application.
  - Click 'features' drop down menu.
  - Click on 'hospitality'.
  - Click on the server you wish to edit, or click add if there are no servers.

<grid>
<col sm="6">
<panel type="default" title="PMS Tab">

^ General ^ ^ |
^ PMS or protocol | Comtrol PBX 341 |
^ Connection Type | TCP Client |
^ Idle Timeout | 0 |
^ Overrides - Link Control ^ ^
^ ACK Timer | 0 |
^ Always ACK an ENQ | <text type="success">{{fa>check?12}}</text> |
^ Enable checksum | <text type="danger">{{fa>times?12}}</text> |
^ Poll interval | 300 |
^ Send ENQ | <text type="success">{{fa>check?12}}</text> |

</panel>
</col>
</grid>

===== Notice: Wake-Up Call Support =====

  * If your location requires wake-up calls to be sent from Agilysys to DuVoice. 
    * If Comtrol's link to DuVoice was originally installed as ''DMM 341'', and you're looking to add the wake up call functionality post orginal installation, there are is a consideration for this change:
      * The site will need to refer to their Agilysys account representative as billable expenses may occur:
        * As the Comtrol DMM configuration change will need to be approved by them.
    * This will change a few parameters for installation.
      * For Comtrol:
        * Instead of ''DMM 341'', choose ''DMM 334''.
          * You may also need to configure it as ''Clone A''.
      * For DuVoice:
        * Instead of ''Comtrol PBX 341'', choose ''Mitel''.
    * This supports only 1 wake-up call per room.
      * Packet example: ''<02>WKPttttnnnnn<03>''
        * t = 24hr time (if blank - this is a wakeup cancellation).
        * n = extension number.