Table of Contents
EAS
Using SNMP
For SNMP alerts the IP Office must be configured to send system events to the DuVoice system.
When using SNMP the IP Office is the only source for what is determined to be an emergency call. The DV2000 Alert Numbers list is not used.
IP Office Configuration
System Events
System Events are configured from the System settings.
Configuration
| Setting | Default | Description |
|---|---|---|
| Community | (blank) | Enter: public |
| Device ID | This is a text field used to add additional information to alarms. If an SSL VPN is configured, Avaya recommends that the Device ID match an SSL VPN service Account Name. Each SSL VPN service account name has an associated SSL VPN tunnel IP address. Having the displayed Device ID match an SSL VPN service account name helps identify a particular SSL VPN tunnel IP address to use for remotely managing IP Office. | |
| Contact | (blank) | This is a text field used to add additional information to alarms. Field is not used by the DV2000. |
| Location | (blank) | This is a text field used to add additional information to alarms. Field is not used by the DV2000. |
Alarms
Add an SNMP Trap
| Setting | Default | Description |
|---|---|---|
| Server Address | (blank) | Enter the IP address of the DuVoice. |
| Port | 162 | DO NOT CHANGE THIS. The Microsoft service responsible for receiving this data provides no configuration option for the port number. |
| Community | (blank) | Enter: public |
| Format | IP Office | Choose: IP Office |
| Minimum Severity Level | Warnings | Choose: Warnings |
| Events | Check: Emergency Calls |
|
ARS
- SNMP Emergency alerts only work if a number dialed is specified as Dial Emergency in the ARS.
- In the configuration example below a route for 911 has been configured as well as 811 which we've configured to dial an extension number rather than emergency.
- Having a number like 811 allows the site to verify emergency alerts are working without calling the authorities.
- You will need to add 811 to the list of numbers to monitor.
DuVoice Configuration
Firewall
Make sure the appropriate firewall rules are in place.
SNMP Trap Service
Windows must be configured to receive SNMP traps using the SNMP Trap service. Without this setting no alerts will be detected.
From the services control panel find SNMP Trap.
- Set Startup type to Automatic.
- Start service.
DV2000 Manager
From Features | Emergency Alert, click Add
- Choose Avaya IP Office SNMP for PBX.
- Enter a description of this PBX to help with reporting.
- If you will be alerting via SNMP from multiple IP Office systems, enter the IP address of for this system in PBX DNS Name or IP.
- Add any addresses to alert using the Address List tab.
- Once all configured, click OK.
Note: If you are alerting via SNMP from multiple IP Office systems. Create a server configuration for each one. This will prevent duplicate alerts when the IP Office uses small community networking.