Verify TeamViewer Readiness

This guide explains how to confirm that TeamViewer is installed, running, connected to the internet, and ready for an authorized remote support technician to access a Windows computer or server.

1. This requires TeamViewer to be installed.
   1. Please use the TeamViewer Install button in the upper right, or use this link: here.
2. There are several steps to verify TeamViewer access:
   1. Open TeamViewer.
   2. Check the Connection Status.
   3. Verify the TeamViewer ID and Authentication.
   4. Verify Internet and Firewall Connectivity.
   5. Test Connectivity.

1. Log in to the Windows computer or server requiring remote support.
2. Click the Windows Start button.
3. Type TeamViewer into the search field.
4. Open TeamViewer, TeamViewer Remote, or TeamViewer Host, depending on the installed product.
5. Allow the application to finish loading.

1. Look for the connection status in the TeamViewer window.
2. In TeamViewer Classic, the status is commonly shown near the bottom of the window.
3. Confirm the status indicates a successful connection to TeamViewer's service.

Note: The exact interface and wording vary by TeamViewer version. A ready status alone does not guarantee that authentication and remote-control permissions are configured correctly.

1. Locate the Allow Remote Control or Remote Support area, depending on the TeamViewer version.
2. Confirm that a TeamViewer ID or an appropriate remote-support session option is available.
3. Confirm that a valid password is displayed or configured.
4. If using TeamViewer Host, look for the option to connect via TeamViewer ID.
5. Share connection information only with your DuVoice support technician.

1. Open a browser on the computer or server.
2. Visit support.duvoice.com to verify general internet connectivity.
3. If browsing works but TeamViewer is not ready, check local firewall, proxy, DNS, and network security restrictions.
4. TeamViewer generally prefers outbound TCP/UDP port 5938. Verify that network rules permit the traffic required by your deployed TeamViewer version.
5. Recheck TeamViewer's connection status after network changes.

Note: Successful web browsing does not by itself prove that TeamViewer's network traffic is allowed.

1. Share the ID and password with a DuVoice technician.
2. The DuVoice technician will attempt a connection using these credentials.
3. If successful, they should have access for a remote session.

TeamViewer official knowledge base on issue Not ready — Please check your connection: here.