Remote Access

DuVoice support requires TeamViewer access to connect to any DuVoice system.
- This can be downloaded any time using the two download buttons on the upper right of this website.
Any networking requirements for TeamViewer can be found on the networking requirements page, found here.
TeamViewer is required by DuVoice developers to connect to a system.
- If there are any troubleshooting steps that require escalation to the DuVoice developers, the site will have to use TeamViewer.
  - If remote access is not an option, the site will need to send logs to support to forward to the developers.
    - More information on sending log files can be found here.
Furthermore, as per the EULA:
- If DuVoice support cannot get the access needed, support will be limited.
If TeamViewer is banned at the site, DuVoice support will make a best effort to try alternatives.
- DuVoice support will not provide personal information of support team members beyond what is necessary.
- The site will need to provide:
  - Any links for access, software installation, etc.
  - Any accounts required to log in.