Cutover Testing

If you're looking for troubleshooting tests, please refer to this page here.

• These tests are meant to be done either during installation or post-installation of DuVoice.
  • If there are any issues with this process, we will want to do some troubleshooting.
    • This will involve some extra parties so we can narrow down the issue.

• For assisting with testing:
  • front desk staff member
  • housekeeping staff member
  • on-site test-helper

• For troubleshooting:
  • DuVoice technician
  • PBX technician
  • PMS technician

• Front desk staff will:
  1. Create a check-in for the test-extension under a fake name.
  2. Please wait a few seconds for the systems to process this.

• The test-helper will:
  1. Call from the secondary-extension to the test-extension.
  2. Will see the test-guest-name on the caller-id.
  3. Hang up.

• The test-helper will:
  1. Call from a secondary-extension to the test-extension.
  2. Let the phone ring, and wait for DuVoice system to pick up the call.
  3. The DuVoice system will prompt to leave a message.
  4. Record a test message.
  5. Hang up.

• The test-helper will:
  1. Be ready at the test-extension.
  2. The message waiting indicator on the test-extension will be illuminated (if applicable).
  3. Dial from test-extension to the DuVoice system using the programmed voicemail button or by dialing the DuVoice system’s number.
  4. The DuVoice system will prompt that there is a message.
  5. Listen to the message.
  6. Delete the message.
  7. Hang up.
  8. The message waiting indicator on the test-extension will turn off within a few seconds (if applicable).

• The DuVoice technician will:
  1. Create a wake-up call using ‘the hospitality tester’ software.

• The test-helper will:
  1. The test-extension will ring (within roughly a minute).
  2. Answer the phone.
  3. The DuVoice system will play the automated wake-up call message.
  4. Hang up.

In the case of a DuVoice upgrade, if the housekeeping staff use a different method, we will want them available to test their usual method.

Below is the recommended DuVoice method:

• The test-helper will:
  1. Dial from test-extension to the DuVoice system using the programmed voicemail button or by dialing the DuVoice system’s number.
  2. The DuVoice system will prompt that there are no new messages.
  3. Dial the desired maid code (611, 612, 613, etc).
  4. The DuVoice system will prompt ‘this option is complete’. (If this prompt doesn't play, hang up, and try dialing the code a little slower or faster).
  5. Hang up.
• Front desk staff will:
  1. Confirm they saw the code update on their end.

• Front desk staff will:
  1. Do a check-out for the test-extension.
  2. Please wait a few seconds for the systems to process this.

• The test-helper will:
  1. Call from the secondary-extension to the test-extension.
  2. See that the test-guest-name is no longer on the caller-id.
  3. Hang up.