IQWare

• Each vendor typically has their own documentation for configuring their interface to work with DuVoice.
  • If not, our default configuration could be used as a reference.
• Please keep in mind that for DuVoice, the best practice is to set up a translation on the PMS.
  • All rooms should be references as their extension numbers.
    • This is so the DuVoice server can map the guest information to the mailbox (which is tied to the room's extension number).

Note that this is considered a 'template' for installation, as each site has its own specific details that will need to be configured as well.

DuVoice services must be shutdown before updating the DuVoice configuration.

1. Open 'Manager' or 'System Configuration' application.
2. Click 'features' drop down menu.
3. Click on 'hospitality'.
4. Click on the server you wish to edit, or click add if there are no servers.

Depending on location this may already by configured. For new locations and/or PMS changes/upgrades, the following is the relevent information.

• These changes will be required if your location:
  • Requires wake-up calls to be sent from the PMS to DuVoice.
  • Uses Comtrol as the vendor interface.
• Note: If Comtrol's link to DuVoice was originally installed as DMM 341, and you're looking to add the wake up call functionality post orginal installation, there are is a consideration for this change:
  • The site will need to refer to their PMS account representative as billable expenses may occur:
    • As the Comtrol DMM configuration change will need to be approved by them.

• This will change a few parameters for installation.
  • For Comtrol:
    • Choose: DMM 334.
      • Not: DMM 341.
      • You may also need to configure it as Clone A.
  • For DuVoice:
    • Choose Mitel.
      • Not: Comtrol PBX 341,

• This supports only 1 wake-up call per room.
  • Packet example: <02>WKPttttnnnnn<03>
    • t = 24hr time (if blank - this is a wakeup cancellation).
    • n = extension number.