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Can MWI notifications be sent to both the PMS and the PBX? |
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Friday, 04 January 2008 |
Yes. Normally, a mailbox will have two notification templates loaded in the message notifications tab (in Mailbox Administration): MWI On and MWI Off. These templates instruct the DV2000 to send the inband MWI codes to the PBX.
On some hospitality systems, guest room mailboxes are instead configured with two different templates: Serial MWI On and Serial MWI Off. In this case, the DV2000 will signal the PMSIntegration application to send a message waiting status packet to the PMS and leave it to the PMS to control the message waiting lights.
However, if you want the DV2000 to continue to control the lights (via inband codes) while still keeping the PMS up to date on message status, then you can simply make sure all four templates are added in the message notifications tab (for each room mailbox). |
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