====== Send Logs to DuVoice Support ======

A DuVoice technician may request that you send the logs so we can verify activity, or escalate information to our developers.

More information on the sendlog application can be found [[vs8:tools:sendlog|here]].

===== Generating Logs =====

  - On the DuVoice server, open an admin level command prompt.
    - Press Key: Win
    - Type: ''cmd''
    - Press Keys: Ctrl + Shift + Enter
  - Type: ''sendlog -manual''
  - There should now be a new .zip log file on your Desktop.
    - Here is an example of the naming scheme: 10000-201103161554.zip
    - Note: //Older versions of DuVoice may place this file on the root of the// ''C:\'' //drive instead of the desktop.//

===== Sending Logs =====

  - Attach that .zip file to an email, or share via a file sharing platform (such as Google Drive).
    - Note: //If uploading to a file sharing platform, the link has to be accessable without the DuVoice Support technician creating an account for said platform.//