====== IP Office Certificate Error ======

This is a common issue with IP Office integrations.

  * We will get reports that name updates are not working.
  * We will verify that we have communication with the PMS.
  * Then we will check the PBX link and see this error.
    * This requires DuVoice to escalate to the site's phone service technician.
    * We will want to confirm the rest of the details of the PBX link as well.
      * IP Address
      * Username
      * Password

===== Symptoms =====

  * Names will be stuck at the time these certificates have expired.
  * New name updates will no longer function.

===== Cause =====

The IP Office Certificates are expired.

Our developers have confirmed:
 
  * This error is a result of the IP Office certificates being expired
  * This error is directly generated by the Avaya IP Office.

===== Solution =====

PBX technician for the IP Office will need to update all certificates on the phone system to resolve the error.

==== Additional Notes ====

Please note the following:

  * DuVoice Support cannot fix this issue.
  * This is an error directly from the IP Office.
  * Our name update function will not work until this is resolved.
  * Disabling certificate requirements on the IP Office is not a viable solution.
  * If the phone technician is not able to resolve the issue, please escalate.