====== PBX Integration ======

===== Summary =====

This step is for integrating the DuVoice server to the phone system.

===== Required Parties =====

  * DuVoice Technician.
  * Installation Point-of-contact.
  * PBX Technician.
  * On-site test-helper.

===== Prep-Work =====

  * Point-of-contact will:
    * Provide remote access to:
      * Existing DuVoice server.
      * New DuVoice server.

  * PBX technician will:
    * Program the DuVoice voicemail extensions/truck according to the integration document.
    * Program the RNA forwarding
      * So when someone doesn't answer, the call is forwarded to the DuVoice extensions.
      * This is what allows for voicemail to function.
    * Follow the integration document for any other required programming.

===== Meeting Objectives =====

==== Get DuVoice Services Installed and Configured ====

  * DuVoice Technician will:
    * Connect to the DuVoice server.
    * Install, license, and verify Dialogic HMP can start up.
    * Install, license, and import configuration into the DuVoice software.
	* Configure DuVoice services with the needed information for integration.

==== Start Up DuVoice Services ====

  * DuVoice Technician will:
	* Open up logging software.
	* Start DuVoice services.

==== SIP Registration ====

  * DuVoice Technician will:
	* View registration from DuVoice to the phone system.

  * PBX technician will:
    * Assist in any troubleshooting, if needed.

==== Test Telephony Integration ====

  * Point-of-contact will:
    * Either:
      * Act as the on-site test-helper.
      * Engage the on-site test-helper.
    * Follow the testing instructions, available [[howto:tests:pbx|here]].

  * DuVoice Technician will:
    * Assist in any troubleshooting, if needed.

  * PBX technician will:
    * Assist in any troubleshooting, if needed.


===== Post Meeting ===== 

  * DuVoice technician will:
    * Send follow-up email.
      * Include a YouCanBookMe link for scheduling the next meeting.
      * Include any required documentation **if needed**.
        * PMS integration documentation.

  * Point-of-contact will:
    * Read the email sent from DuVoice technician.
      * Use the YouCanBookMe link to schedule the step 3 meeting.
      * Engage and add any other needed members to the meeting.