====== Graceful Reboot ======

In normal operation, performing a graceful reboot is not recommended, as it could lead to service interruption.

So, there are a few exceptions as to why you would want to do this, not limited to:

  - It was recommended by a DuVoice support technician.
  - There is a service or connection issue being diagnosed.
  - You're modifying the system's configuration.

===== Overview =====

Please stick to this explicitly order of steps, as issues can arise if you do not:

  - Shutdown DuVoice services (this must be done BEFORE Dialogic).
  - Shutdown Dialogic HMP telephony drivers.
  - Check Dialogic settings. (Optional, but highly recommended, if you’re confident with working with IP addresses).
  - Reboot the DuVoice server.
  - Wait for the system to start up.
  - Test services.


===== Shutdown DuVoice Services =====

This MUST be done before shutting down Dialogic.

==== Find and Open Activity Monitor ====

Normally, there should be a shortcut on the desktop. 

However, here are some instructions in case there isn't:

  - Navigate to the start menu.
    - Then if you're on Windows 11, click 'all'.
  - Open the “DV2000” folder.
  - Then click the “Activity Monitor” application.

==== Shutdown Services ====

  - Click on the ‘service’ drop-down menu option.
  - Within that drop-down, click ‘shutdown’.
  - Wait until the orb in the bottom left of the activity monitor application turns red and says ‘shutdown’.

===== Shutdown the Dialogic HMP Telephony Drivers =====

==== Find and Open Configuration Manager ====

  - Navigate to the start menu.
  - Open then the “Dialogic HMP” folder, then the “Configuration Manager - DCM” application.

==== Stop Services ====

  - Once opened, press the red stop button.
  - It will load as it is stopping. Wait until the ‘system status’ section at the bottom says ‘stopped’.
  - Keep this window open during the next step.

==== Check Dialogic Settings ====

//Please note: This step is optional.//

  - Click on the line that contains “HMP_Software”. It will highlight it blue.
  - Double-click on that same line to open the properties' menu.
  - Click on the ‘default IP address’ tab at the top. 
  - Make sure the bubble is set to the right IP address.
    - Here are some invalid IP addresses that should NOT be used:
      - Any ‘loop-back’ addresses: ‘127.0.0.1’ or ‘::1’
      - Any APIPA addresses (they start with 169.254. the rest is variable): 169.254.X.X 
      - Any IPv6 addresses (they’re longer, have colons, and sometimes letters): 2001:db8:3333:4444:5555:6666:7777:8888
    - If you have multiple valid addresses, find the one that connects to the phone network, if noted anywhere, and select it.
    - If you made any changes, hit apply, and ok.
  - Close out of this window.

===== Reboot the Server =====

  - Open start menu.
  - Right-click on ‘power’ logo.
  - Click on ‘restart’. 
    - If you’re on-site, instead of 'restart' press ‘shutdown’ then press the power button to boot the DuVoice server.

===== After Powering On =====

==== Login and Open Applications ====

  - Once the DuVoice server is back online, log in to Windows.
  - Then open the DuVoice ‘activity monitor’ and Dialogic’s ‘configuration manager’ as you did before.
  - Wait roughly 5-10 minutes. (By default, these two applications should start their services on their own).

==== Manual Service Start ====
  - If nothing has changed within these two windows, we’ll need to first start Dialogic. 
    - It's important that Dialogic is started BEFORE DuVoice.
  - Click the green ‘play’ shaped button within the Dialogic application.
  - Wait for the ‘system status’ section at the bottom to say ‘running’.
  - Once it’s running, return to ‘activity monitor’.
  - Click on the ‘service’ drop-down menu option.
  - Within that drop-down, click ‘start’.
  - Wait until the orb in the bottom left of the activity monitor application turns green and says ‘running’.

===== Test Services =====

  - Please make a test and see if you can access voicemail.
    - Or if you rebooted for another reason, please test that functionality instead.