====== Cutover Testing ======

If you're looking for troubleshooting tests, please refer to this page [[howto:tests:troubleshoot:|here]].

===== Overview =====

These tests are meant to be done during the DuVoice installation.

This process will involve several parties.

===== Required Parties =====

  * For assisting with testing:
    * front desk staff member
    * housekeeping staff member
    * on-site test-helper

  * For troubleshooting:
    * DuVoice technician
    * PBX technician
    * PMS technician

===== Procedure ===== 

==== Test Guest Check-In ====

  * Front desk staff will:
    - Create a check-in for the test-extension under a fake name.
    - Please wait a few seconds for the systems to process this.

==== View Test Guest Caller-ID Update ====

  * The test-helper will:
    - Call from the secondary-extension to the test-extension.
    - Will see the test-guest-name on the caller-id.
    - Hang up.

==== Leave a Voicemail ====

  * The test-helper will:
    - Call from a secondary-extension to the test-extension.
    - Let the phone ring, and wait for DuVoice system to pick up the call.
    - The DuVoice system will prompt to leave a message.
    - Record a test message.
    - Hang up.

==== Retrieve Voicemail ====

  * The test-helper will:
    - Be ready at the test-extension.
    - The message waiting indicator on the test-extension will be illuminated (if applicable).
    - Dial from test-extension to the DuVoice system using the programmed voicemail button or by dialing the DuVoice system’s number.
    - The DuVoice system will prompt that there is a message.
    - Listen to the message.
    - Delete the message.
    - Hang up.
    - The message waiting indicator on the test-extension will turn off within a few seconds (if applicable).


==== Wake-up Call ====

  * The DuVoice technician will:
    - Create a wake-up call using ‘the hospitality tester’ software.

  * The test-helper will:
    - The test-extension will ring (within roughly a minute).
    - Answer the phone.
    - The DuVoice system will play the automated wake-up call message.
    - Hang up.


==== Room Status Code Updates ====

In the case of a DuVoice upgrade, if the housekeeping staff use a different method, we will want them available to test their usual method.

Below is the recommended DuVoice method:

  * The test-helper will:
    - Dial from test-extension to the DuVoice system using the programmed voicemail button or by dialing the DuVoice system’s number.
    - The DuVoice system will prompt that there are no new messages.
    - Dial the desired maid code (611, 612, 613, etc).
    - The DuVoice system will prompt ‘this option is complete’. (If this prompt doesn't play, hang up, and try dialing the code a little slower or faster).
    - Hang up.
  * Front desk staff will:
    - Confirm they saw the code update on their end.

==== Test Guest Check-In ====

  * Front desk staff will:
    - Do a check-out for the test-extension.
    - Please wait a few seconds for the systems to process this.

==== View Test Guest Caller-ID Clear ====

  * The test-helper will:
    - Call from the secondary-extension to the test-extension.
    - See that the test-guest-name is no longer on the caller-id.
    - Hang up.