====== PBX Integration Testing ======

If you're looking for troubleshooting tests, please refer to this page [[howto:tests:troubleshoot:|here]].

===== Overview =====

These tests are meant to be done during the DuVoice installation.

This process will involve several parties.

===== Required Parties =====

  * For assisting with testing:
    * on-site test-helper

  * For troubleshooting:
    * DuVoice technician
    * PBX technician

===== Telephony Integration =====

If there are any issues with the tests for the telephony integration. Then there is most likely a fault between the DuVoice server, and the PBX phone system.

==== Voicemail Integration ====

=== Leave a Voicemail ===

  * The test-helper will:
    - Call from a secondary-extension to the test-extension.
    - Let the phone ring, and wait for DuVoice system to pick up the call.
    - The DuVoice system will prompt to leave a message.
    - Record a test message.
    - Hang up.

=== Retrieve Voicemail ===

  * The test-helper will:
    - Be ready at the test-extension.
    - The message waiting indicator on the test-extension will be illuminated (if applicable).
    - Dial from test-extension to the DuVoice system using the programmed voicemail button or by dialing the DuVoice system’s number.
    - The DuVoice system will prompt that there is a message.
    - Listen to the message.
    - Delete the message.
    - Hang up.
    - The message waiting indicator on the test-extension will turn off within a few seconds (if applicable).


==== Wake-up Call ====

  * The test-helper will:
    - Dial from test-extension to the DuVoice system using the programmed voicemail button or by dialing the DuVoice system’s number.
    - The DuVoice system will prompt that there are no new messages.
    - Press ‘3’ to schedule a wake-up call.
    - The DuVoice system will prompt the test-helper through the process of creating the wake-up call.
    - Create a wake-up call for three minutes ahead of the current time.
    - The test-extension will ring (within roughly three minutes).
    - Answer the phone. 
    - The DuVoice system play the automated wake-up call message.
    - Hang up.