The DuVoice DV2000 software provides the necessary features for a hosted or on premise PBX to be used in a hospitality (hotel/resort) application. The features include wakeup calls, guest voice mail, housekeeping room clean/dirty status, guest name display when calling the front desk, guest DND, guest room telephone restriction and minibar refill charges to guest room bill.
The DV2000 software uses both SIP and API connections to the PBX to accomplish these features.
| Feature | Interface | Action | Comments | Feature Priority |
|---|---|---|---|---|
| Wakeup Call | SIP | Connect Hosted PBX SIP extensions or trunks to the DuVoice and test. | This usually works out of the box without any changes on either side. | High |
| Rooms Clean/Dirty | SIP | Connect Hosted PBX SIP extensions or trunks to the DuVoice and test. | This usually works out of the box without any changes on either side. | High |
| Guest Voice Mail | SIP | Connect Hosted PBX SIP extensions or trunks to the DuVoice. Forward a room extension to the DuVoice SIP ports and test. | DuVoice requires the diversion header in the SIP packet to deliver the caller into the guest mailbox. As a backup plan If the diversion header is unavailable, it is possible to use the IP phone programming to forward the call which may have the information. | High |
| Auto Attendant | SIP | Connect Hosted PBX SIP extensions or trunks to the DuVoice and test. | This usually works out of the box without any changes on either side. | Low |
| Guest Names into Hosted PBX | API | DuVoice to review Hosted PBX API for capability to push the guest name into Hosted PBX on check in or Hosted PBX develops and interface using the DuVoice API. | DuVoice API or Hosted PBX API. | High |
| Turn on/off guest phones on check in/out | API | DuVoice to review Hosted PBX API for capability to turn on/off guest phone Hosted PBX on check in or Hosted PBX develops and interface using the DuVoice API. | DuVoice API or Hosted PBX API. | Low |
| Call Accounting | SMDR | Hosted PBX engages with CA vendor. | CA software can run on the same system as DuVoice. | Medium |
| Message Light | SIP | Connect Hosted PBX SIP extensions or trunks to the DuVoice and test. | DuVoice will send an anonymous SIP notify to Hosted PBX to turn on the MWL on the guest extension. DuVoice can also send an anonymous SIP notify directly to the guest IP phone or gateway. | High |
| Turn on/off guest DND | API | DuVoice to review Hosted PBX API for capability to turn on/off guest phone DND (Do Not Disturb) on Hosted PBX. | DuVoice API or Hosted PBX API. | Low |