Reset MWI

This page will cover using the DuVoice GUI to reset a mailbox's MWI status.
- This process is often used for troubleshooting, but is occationally used in normal operation.

DuVoice

Navigate to desktop of DuVoice server.
1. Open the DV2000 Manager application.
  1. Click Mailboxes at the top.
  2. Click Management option on the drop-down menu.
  3. On the Management sub-window:
    1. Find and select the mailbox(s) you wish to reset:
    2. Then right-click on one them:
    3. Select the reset option on the right-click menu.
      1. Enable the checkbox for:
      2. Reset MWI status based on current message count.
        
        If the mailbox has messages:
        
        This will make the DuVoice send an MWI-on.
        
        If the mailbox has no messages:
        
        This will make the DuVoice send an MWI-off.
      3. Optional:
        
        Remove Messages
        
        If you wish to delete any messages to turn the MWI off.
      4. Click Ok.