Table of Contents

Wake-Up Calls

Issue

If Wake-up calls only ring the phone a single ring. (Not to be confused with attempt count). Then there are a few settings within RingCentral that will need to be verified for the guest extensions.

Fix

Within the guest extension configuration under 'Screening, Greeting, & Hold Music' all of these must be unchecked:

  1. User Greeting
  2. Call Screening
  3. Connecting Message
  4. Hold Music

Example screenshot: