Table of Contents

Hilton
- Name Issue
  - Issue
  - Fix
  - Context

Hilton

Name Issue

Issue

Name's are not applying to DuVoice mailboxes.
- Hostel logs will reveal either:
  - recieved packet - not supported
  - or: recieved packet ID [0] not implemented
- PMSLink logs will show:
  - First, a check-in packet:
    - Example: CHK1 123
  - Second, a name packet for this room:
    - Example: NAM2 Doe,John 123

Fix

Set protocol to Mitel.
- Not: Hilton OnQ.
Refer to the Hilton documentation for rest of the settings.
- Found here.

Context

Typical Hilton protocol communicaiton uses the check-in packet to also include the name information.
- Example: CHK1 Doe,Jon 123
The Hilton protocol does not support seperate check-in and name packets.
- One Hilton PMS site, we ran into an issue where they weren't using the Hilton protocol.
  - They were using the Mitel protocol.