PBX Integration

This step is for integrating the DuVoice server to the phone system.

• DuVoice Technician.
• Installation Point-of-contact.
• PBX Technician.
• On-site test-helper.

• Point-of-contact will:
  • Provide remote access to:
    • Existing DuVoice server.
    • New DuVoice server.

• PBX technician will:
  • Program the DuVoice voicemail extensions/truck according to the integration document.
  • Program the RNA forwarding
    • So when someone doesn't answer, the call is forwarded to the DuVoice extensions.
    • This is what allows for voicemail to function.
  • Follow the integration document for any other required programming.

• DuVoice Technician will:
  • Connect to the DuVoice server.
  • Install, license, and verify Dialogic HMP can start up.
  • Install, license, and import configuration into the DuVoice software.
• Configure DuVoice services with the needed information for integration.

• DuVoice Technician will:
• Open up logging software.
• Start DuVoice services.

• DuVoice Technician will:
• View registration from DuVoice to the phone system.

• PBX technician will:
  • Assist in any troubleshooting, if needed.

• Point-of-contact will:
  • Either:
    • Act as the on-site test-helper.
    • Engage the on-site test-helper.
  • Follow the testing instructions, available here.

• DuVoice Technician will:
  • Assist in any troubleshooting, if needed.

• PBX technician will:
  • Assist in any troubleshooting, if needed.

• DuVoice technician will:
  • Send follow-up email.
    • Include a YouCanBookMe link for scheduling the next meeting.
    • Include any required documentation if needed.
      • PMS integration documentation.

• Point-of-contact will:
  • Read the email sent from DuVoice technician.
    • Use the YouCanBookMe link to schedule the step 3 meeting.
    • Engage and add any other needed members to the meeting.