PBX Integration Testing

If you're looking for troubleshooting tests, please refer to this page here.

These tests are meant to be done during the DuVoice installation.

This process will involve several parties.

• For assisting with testing:
  • on-site test-helper

• For troubleshooting:
  • DuVoice technician
  • PBX technician

If there are any issues with the tests for the telephony integration. Then there is most likely a fault between the DuVoice server, and the PBX phone system.

• The test-helper will:
  1. Call from a secondary-extension to the test-extension.
  2. Let the phone ring, and wait for DuVoice system to pick up the call.
  3. The DuVoice system will prompt to leave a message.
  4. Record a test message.
  5. Hang up.

• The test-helper will:
  1. Be ready at the test-extension.
  2. The message waiting indicator on the test-extension will be illuminated (if applicable).
  3. Dial from test-extension to the DuVoice system using the programmed voicemail button or by dialing the DuVoice system’s number.
  4. The DuVoice system will prompt that there is a message.
  5. Listen to the message.
  6. Delete the message.
  7. Hang up.
  8. The message waiting indicator on the test-extension will turn off within a few seconds (if applicable).

• The test-helper will:
  1. Dial from test-extension to the DuVoice system using the programmed voicemail button or by dialing the DuVoice system’s number.
  2. The DuVoice system will prompt that there are no new messages.
  3. Press ‘3’ to schedule a wake-up call.
  4. The DuVoice system will prompt the test-helper through the process of creating the wake-up call.
  5. Create a wake-up call for three minutes ahead of the current time.
  6. The test-extension will ring (within roughly three minutes).
  7. Answer the phone.
  8. The DuVoice system play the automated wake-up call message.
  9. Hang up.