RingCentral
- DV2000 Programming

RingCentral

The DuVoice DV2000 provides hospitaility features to RingCentral hosted VOIP service. The features include a link to the property management system (PMS) to push the guest names into the RingCentral guest room extension profile, allow housekeeping to use the guest room telephone to report room clean/dirt status to the PMS, guest wakeup calls and guest voice mail. The DV2000 connects to the RingCentral system using a combination of standard SIP extensions and through a RingCentral App developed by DuVoice. New or existing guest VOIP or analog telephones can be used in the application. The features will meet and/or exceed any existing on premise based PBX solution.

Features

Forward guest extension to DV2000 for guest voicemail
Auto login ti guest mailbox with no password
Wakeup calls set by guest or staff
Extension or telephone (DID) number based
First and last name change in RingCentral
Room Clean/Dirt Status from guest room telephone
Set DND or wakeups from PMS
Guest room telephone restrict/un-restrict using roles

Requirements

DuVoice 8.0.33 or above.
One RingCentral Extension per room
One RingCentral user extension DV2000 port
Call Queue for DV2000
DuVoice RingCentral App added through Super User account

Network Considerations

Two NIC connections are recommened (not required) to separate the VOIP and PMS data links. Two NICs are provided on a DuVoice Nano appliance.
The DV2000 sends the message light (SIP Notify) directly to the guest room telephone which requires the guest telephone IP address be stored in the DV2000. Several telephones can be configured to send the IP address to the DV2000. If not the telephones have to have fixed IP addresses.

Creating the User Extensions for the DV2000 ports

The DV2000 requires one user extension per port.

*These settings for each extension must be provided to the DuVoice tech to enter into the DV2000 configuration:

Setting up the Call Queue

Setting Up Guest Extensions

RingCentral JWT credential

Create a virtual User
On the Ring Central Admin Portal Home Screen
Select Add User
Under User Type select Video Pro User
Add email (Note: this needs to be a unique email a tech can log into and to finish setup)
Enter First Name: DV2000 Last Name: Hospitality
Site: Select the organization (If more than one, group with hotel room users)
Select Next
Setup Option: Send Invite
Edit Role: Select Super User
Using the email that was sent select the Set Up Account button
Enter a password (this email and password will be used for creating credentials below)
Log into the DuVoice Hospitality Account
On the Ring Central Admin Portal Home Screen
Log in using the new credentials for the DuVoice Hospitality user
On right select Developer Portal
If needed required use the same credentials for the DuVoice Hospitality user
On the Welcome screen select SKIP
On upper right your will see DuVoice with a drop down arrow and select Credentials
Select Create JWT
For the Label enter DuVoice Hospitality
For the Environment select Production
For Apps Permitted select: Only specific apps of my choice
Enter Client ID #: qagg5jl_Q-WgoN3ieVdP3Q
Then select Add App
You should see:
App Name : DV2000 Hospitality
Provider: DuVoice Corporation
Leave Expiration Date blank
Select Create JWT (lower right)
Copy the JWT onto the clipboard
Use the JWT Credential in the DV2000 configuration.