RingCentral

The DuVoice DV2000 provides hospitaility features to RingCentral hosted VOIP service. The features include a link to the property management system (PMS) to push the guest names into the RingCentral guest room extension profile, allow housekeeping to use the guest room telephone to report room clean/dirt status to the PMS, guest wakeup calls and guest voice mail. New or existing guest VOIP or analog telephones can be used in the application. The DV2000 connects to the RingCentral system using a combination of standard SIP extensions and through an API connection using JWT credentials. The features will meet and/or exceed any existing on premise based PBX solution.

• Forward guest extension to DV2000 for guest voicemail
• Auto login ti guest mailbox with no password
• Wakeup calls set by guest or staff
• Extension or telephone (DID) number based
• First and last name change in RingCentral
• Room Clean/Dirt Status from guest room telephone
• Set DND or wakeups from PMS
• Guest room telephone restrict/un-restrict using roles

• DuVoice 8.0.33 or above.
• One RingCentral Seconary Extension per room
• One user account per-DV2000 line
• Call Queue for DV2000
• DuVoice RingCentral App installed via Developer Portal through Super User account

* Two NIC connections are recommened (not required) to separate the VOIP and PMS data links. Two NICs are provided on a DuVoice Nano appliance. * The DV2000 sends the message light (SIP Notify) directly to the guest room telephone which requires the guest telephone IP address be stored in the DV2000. Several telephones can be configured to send the IP address to the DV2000. If not the telephones have to have fixed IP addresses.

*These settings for each extension must be provided to the DuVoice tech to enter into the DV2000 configuration:

Creating Ring Central JWT Credentials for the DuVoice hospitality application.

• Create a virtual User
• On the Ring Central Admin Portal Home Screen
• Select Add User
• Under User Type select Video Pro User
• Add email (Note: this needs to be a unique email a tech can log into and to finish setup)
• Enter First Name: DV2000 Last Name: Hospitality
• Site: Select the organization (If more than one, group with hotel room users)
• Select Next
• Setup Option: Send Invite
• Edit Role: Select Super User
• Using the email that was sent select the Set Up Account button
• Enter a password (this email and password will be used for creating credentials below)
• Log into the DuVoice Hospitality Account
• On the Ring Central Admin Portal Home Screen
• Log in using the new credentials for the DuVoice Hospitality user
• On right select Developer Portal
• If needed required use the same credentials for the DuVoice Hospitality user
• On the Welcome screen select SKIP
• On upper right your will see DuVoice with a drop down arrow and select Credentials
• Select Create JWT
• For the Label enter DuVoice Hospitality
• For the Environment select Production
• For Apps Permitted select: Only specific apps of my choice
• Enter Client ID #: qagg5jl_Q-WgoN3ieVdP3Q
• Then select Add App
• You should see:
• App Name : DV2000 Hospitality
• Provider: DuVoice Corporation
• Leave Expiration Date blank
• Select Create JWT (lower right)
• Copy the JWT onto the clipboard
• Use the JWT Credential in the DV2000 configuration.