Table of Contents

RDP

For Cloud Only

This is specifically if DuVoice is interfacing with RDP cloud.

Last installation, RDP requires a VPN for DuVoice to connect to RDP's cloud solution.

This interface does not support polling, or database swap request from DuVoice.

DuVoice Configuration

DuVoice services must be shutdown before updating the DuVoice configuration.

  1. Open 'Manager' or 'System Configuration' application.
  2. Click 'features' drop down menu.
  3. Click on 'hospitality'.
  4. Click on the server you wish to edit, or click add if there are no servers.

PMS Tab

Please note: Anything listed as 'N/A' isn't relevant to this type of integration. Anything listed as 'PMS-dependent' is information that must be acquired from the PMS vendor on a per-site basis.

General

PMS or Protocol Mitel
Connection Type TCP Client
Idle Timeout 0

Network

Server address PMS-Dependent
TCP port PMS-Dependent

Overrides - Link Control

ACK Delay Timer 0
Always ACK an ENQ Checked
Enable checksum Unchecked
Poll interval 0
Send ENQ Unchecked