Create Schedule Override

The 7.00 provides an easy way to manually toggle a between the Day Schedule and another “override” schedule (which may be used for holidays, emergencies, or other reasons). However, to make this work you must first create a new scheduled event template called Override Schedule and assign it to the attendant mailbox (such as 991), which must be a System mailbox.

To create the override schedule, follow these steps:

1. Run Mailbox Administration.
2. Select Templates | Scheduled Events from the main menu.
3. Click New to create a new template.
4. If you are planning to enable and disable this template manually, you will probably want to select Date override and then set the start and stop times.
5. Check or uncheck the days of the week as desired. This defines the days of the week this schedule will be active.
6. At a minimum, set the greeting number to play for the RNA Greeting.
7. Click OK to save the new settings.
8. In the Save As dialog, enter this exact filename (including one space between the words): Override Schedule
9. Verify the filename you entered exactly matches the one shown in step 8, otherwise you will not be able to toggle it on and off by phone.
10. Click OK to save the new file, then click Close to return to the main Mailbox Administration window.
11. Double-click on mailbox 991 in the list (or whichever mailbox is your attendant mailbox).
12. In the left column, click on the plus sign next to Advanced, and then select Scheduled Events.
13. Click Add.
14. In the dialog that appears, select Override Schedule and click OK.

To enable or disable the template using the telephone:

1. Call into the auto attendant main greeting.
2. Press * followed by the attendant mailbox number (typically, 991).
3. When prompted, enter your password for that mailbox.
4. Listen to the prompts. You should hear an option to press 6 to either enable or disable the override schedule, depending on the current status of that template. If you do not hear that option, then review the steps above for creating and assigning the override schedule template. It must have the exact name shown (Override Schedule) and must be assigned to the attendant mailbox.
5. Press 6 to toggle the state of the template from disabled to enabled, or vice-versa.