Room Status Interface

The Room Status Interface (RSI) is a telephony interface designed to allow housekeeping personnel to report room status to one or more remote servers.

The RSI service is entirely separate from the hospitality service; changes to room status using RSI will not be passed to the PMS via the hospitality server.

This dialog is used to configure the telephony interface as well as how the information is communicated to the remote server(s) or PMS.

User Interface Settings

These settings configure how the telephony user interface operates.

Setting	Description
Require user id	Check this box to prompt for a user ID at the start of the call. If this option is disabled, the system will not ask for a password either.
Use custom room list.	If checked the Administrator must add individual rooms to the Inventory Web Interface. Default is unchecked which uses the list of guest mailboxes.
Require password	Check this box to require a valid password after prompting for the user ID. If the Require user id setting is disabled, the system will never ask for a password, even if this setting is enabled.
Room number source	Use the selection box to select how the room number is determined. *Ask Caller* – Always ask the caller for the room number. *Use Calling Party* – Use the calling party (caller ID) as received from the PBX. If the calling party information was not provided, the system will ask the caller instead. *Use Called Party* – Use the called party as received from the PBX. If the called party information was not provided, the system will ask the caller instead.

Global Settings

This section lists server-side settings that are global across all servers.

Setting	Description
Post Delay (seconds)	Set the amount time after a change is sent to the ISI before it is posted to all configured servers. Value is in seconds. Range is 10 to 999 seconds. Default is `60` seconds.

Per-Server Settings

Use the selection box to choose one of five servers to configure, then configure the remaining settings for the selected server.

Setting	Description
Enabled	Check the box to enable the selected server.
Protocol	Select the protocol to use for the selected server. *HTTP POST XML* – Perform an HTTP Post with the content being XML. This was originally called DuVoice Version 1.00. This is the default setting. *HTTP POST JSON* – Perform an HTTP Post with the content being JSON. *HTTP POST FORM* – Perform an HTTP Form Post. *Comtrol* – Choose this option if you are using a Comtrol device.
Username	Optional username in order to support basic security.
Password	Optional password in order to support basic security.
IP address or name	Enter a valid URL address or server name for the remote server. Examples: http://192.168.25.122/ivr/rsi or https://192.168.25.122/ivr/rsi
TCP/IP port	Enter the TCP address to use to connect with the remote server. Only used when connecting to Opera.
Retry interval	Enter the number of seconds to wait after failing to connect to the remote server before making another attempt. The default value is `60` seconds.
Maximum attempts	Enter the maximum number of times to attempt connecting to the remote server before logging a failure. The default value is `30` attempts.

If the protocol is set to Comtrol, all fields in the Server Settings box except Enabled and Protocol will be grayed-out and ignored.

This is because, for Comtrol, the data is routed through the Comtrol connector so all further configuration must be done on the Comtrol connector page.