General
This page contains various general hospitality settings that do not fit in the other categories.
General Settings
Enabled
Check this box to enable this server instance.
If you are using InnDesk or the telephone interface to manage a property, not a PMS, then make sure server 1 is enabled and set its connection type, on the PMS page, to None.
Description
An optional, but recommended, descriptive name for the server (such as the property name or the PMS name that is being serviced by this server).
By default, this field is blank.
Strip leading zeros from room numbers
This setting is only used for PMS protocols where the room number is passed to the 7.00 padded with leading zeros.
Normally, room numbers are treated as-is; that is, if a room number is passed in as 00120, the 7.00 assumes it really is room 00120, not room 120. However, some protocols require the room number field to have a specific size and if the room number is shorter, then leading zeros are added to pad out the field. So room 120 might be passed in as 00120 if the field is supposed to be five digits. This setting tells the 7.00 to strip off those leading zeros.
When checked In
These settings control actions that may be taken when a room is checked in.
| Setting | Description | |
|---|---|---|
| Add to group(s) | ||
| Group expiration | Remove room from groups automatically added to in days. Enter 0 to disable automatic removal. Rooms are removed daily. Time is configured via | System Events |
| Create check in group | If enabled, a unique group will be created containing all rooms checked in on the same date. | |
| Create check out group | If enabled, a unique group will be created containing all rooms to be checked out on the same day. PMS must send departure date. |
When checked Out
These settings control actions that may be taken when a room is checked out.
Redirect callers to operator
Check this box to prevent callers from leaving messages in a checked-out room.
In normal operation, callers are allowed to transfer to any guest room and to leave a message in the room's mailbox if the phone is not answered. However, some sites do not want messages to be left in the mailbox if the room is not occupied since the room's mailbox is only cleared at check out, not at check in.
When this setting is enabled and the voice mail answers for a checked-out room, the system plays a special prompt (#1649) to the caller and redirects the transfer to the operator extension. The default script for this prompt is: “This room is currently unoccupied. Please hold for assistance.”
The default setting is disabled. However, if the system was upgraded from an earlier version of the product, it will be set to whatever value that earlier version was using.
Reset language to default
Check this box if you want the subscriber language setting for guest mailboxes to auto-reset to the default language at check out.
When a mailbox is created, it is configured to use the Default language. The factory default is English (US), but this can be changed by the customer if desired (assuming another supported language prompt set has been installed on the system).
The class of service assigned to the mailbox can be configured so that the subscriber will be prompted to select a language during the initial login, assuming there is more than one language installed. Once the language has been changed from Default to a specific language choice, it will remain set to that language, and will not prompt the subscriber to choose again, until someone changes the setting from within Mailbox Administration. In some cases, the language may also be set at check-in, via the PMS.
For guest mailboxes, it is often desirable to allow each guest to select their own preferred language (unless it is set by the PMS). To accomplish this, it is necessary that the language selection be reset to Default after each guest checks out. Enable this setting to have the system do so.
This setting is irrelevant on systems where only the default language prompt set English (US) has been installed.
Force MWI Off
Check this box if you want the hospitality server to always generate an MWI off notification when a guest mailbox is checked out (even if the mailbox did not have any new messages). By default, the system will only send an MWI off code if it deleted (or archived) new messages during the check out process.
Normally, you would only enable this feature if you are experiencing MWI lights being out-of-sync, where the light on the phone is still on even after the room is checked out.
Some PBX systems allow lights to be turned on or off by other sources (such as the PMS, other phones and/or an attendant console) and may not allow an off code from one source to cancel (turn off) a light that was turned on by a different source. That is, if the attendant console turned on the light, it will remain lit until the console is used to turn it off.
In such a case, this feature will not help you unless it was the 7.00 that turned the light on in the first place.
Other Settings
Maintenance time
The hospitality service conducts routine daily maintenance at the specified time; the default is 12:00 a.m.
At that time, the system will purge the wakeup log data that is more than 90 days old. This is done to prevent the system from filling the hard drive with old, out-of-date data. In addition, the maintenance process will set the maid status for all checked-in rooms to the “dirty” status (if enabled to do so); this will include sending notification to the PMS if a serial or TCP port connection is enabled.
If the default time is not acceptable, you can use the provided time picker control to change the maintenance time to any time of day you prefer.