Upgrade From v7

Upgrading from version 7 to version 8.

If the DV2000 is running any version other than 7.2 it must be upgraded/updated to the latest 7.2 prior to performing this upgrade.

Requirements

Pre-Upgrade

  1. Contact DuVoice sales to have license updated.
  2. Download all the necessary software from the downloads page.

Upgrade

  1. Update to the latest version of 7.2. This will ensure the upgrade goes faster and with fewer potential issues.
  2. Configure the DV2000 to not auto start. This ensures if any reboots occur that the system will not start until upgrade completed.
  3. Shutdown the DV2000 system.
  4. For SIP enabled systems:
    1. Uninstall Dialogic HMP and reboot system when requested to do so.
    2. Install latest Dialogic HMP and follow the steps in this guide.
  5. Systems with Internet access:
    1. From the Windows menu run Start | DV2000 Support | Activate or Update Key (dvactivate.exe).
    2. Download the latest license.
    3. Verify the version shows 8 or 800.
  6. Systems without internet access:
    1. Acquire a new license file from DuVoice.
    2. Overwrite the exiting license.lic file located typically in c:\vs.
  7. Run the DV2000 8 install.

Finalize

  1. Confirm configuration.
  2. Verify telephony lines start.
  3. Make a test call to the DV2000 to ensure integration is still working.
  4. Configure DV2000 to automatically start. This is now located in DV2000 Manager here.