The room mailbox type is designed for hospitality-oriented systems, to be used in creating simplified mailboxes for guest rooms.
These mailboxes can (when using the standard Guest COS):
There is also an Extended Stay COS, which adds options to the subscriber menu that allow the guest to record a greeting and change the password. There is still no tutorial at first login. The guest can still elect to use the defaults if he or she wishes.
Selecting a row will display help about the setting below. This will include the maximum length of the field as well as any special characters not allowed.
Setting | Description |
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Room ID | Room number to show in all web interfaces, this field must be unique and accepts alphanumeric characters. Defaults to mailbox number. |
Extension | Extension number assigned to this mailbox. By default, it is the same as the mailbox number, but does not have to be. |
First | First name of the guest. Typically assigned automatically by the PMS. |
Last | First name of the guest. Typically assigned automatically by the PMS. |
Title | Subscriber's title, such as Mr., Mrs., Dr., etc. By default, this field is blank. Maximum length is 29 characters. The following characters are not allowed: [ \/|“ ] |
Password | Password, masked using asterisks only when password is not default. The default password is 1234, although this can be overridden when importing or resetting the mailbox. |
Setting | Description |
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Description | Use this field to add a further description if desired. Optional. |
Class of service | Select the Class of Service (COS) template to assign to this mailbox. |
Single Digit Action | Single Digit menu assigned to mailbox. |
Tenant | Select the tenant to which the mailbox is assigned. |
Language | Select the language to use in the mailbox. When set to Default, it will use the global default language as defined in System Configuration. |
Setting | Description |
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Tutorial complete | This setting is automatically checked for guest mailboxes. Uncheck this box if you want to go through the tutorial again. Warning: This will delete the greeting and the name recording. |
Language set by owner | If checked, the language has been set by the owner from the subscriber menu. If unchecked, the owner will be prompted for a language selection the first time he or she logs in, as long as the following conditions are all met:
If the language is set to anything other than Default using either the PMS or Mailbox Administration, the subscriber will never be prompted to select a language. |
Do not disturb (DND) | Block all transfers to this mailbox. |
Hide from directory | Hide mailbox from telephony directory. This should always be checked for guest mailboxes unless using the guest directory. |
Prompts | Manage prompts and greetings. |
MWI | Message waiting addresses. |
Notifications | Notification templates. |
Room | Room and guest settings. |
Membership | Display list of group and list mailboxes mailbox is a member of. |
Advanced features should not typically be modified and can cause calls to be handled improperly.
Call Handling | Assign call handling template. |
Custom Info | Custom read only information. |