Mitel 3300 SIP

• DuVoice 5.30 or above.
• One IP user license per DuVoice port.
• Dialogic HMP.
• MITEL MCD 3300 (MiVoice) 12.0.2.23-01 or above.

• Message waiting using feature codes.

Create a class of service for the DuVoice system.

• Comment
  Enter DuVoice or other identifier.
• Busy Override Security
  Choose Yes.

• COSV/ONS/E&M Voice Mail Port
  Choose Yes. If this is not done the hunt group type cannot be set to VoiceMail.

• Message Waiting
  Choose Yes.
• Multiline Set On Hook Dialing
  Choose Yes.

By default the DuVoice uses *33 for message waiting set and #33 for message waiting clear. If your system does not use these you will need to change these during the DuVoice installation later.

DuVoice does not require any additional settings for operation. It is suggested to choose a specific number for all DuVoice lines in order to reduce conflicts with other SIP devices. The following default configuration can be used as reference.

Verify the IP ports used by the PBX as the following.

A user must be created for each of the DuVoice lines like the following.

• Last Name
  Enter a name to identify this user when called. Only devices with displays will see this name.
• Location
  Enter a something to identify this users location.
• IDS-Manageable
  Uncheck.
• Number
  Enter the extension number for this line.
• Device Type
  Choose Generic SIP Phone.

• Class of Service
  Enter the class of service number you configured for the DuVoice above for all.
• SIP Device Capabilities
  Enter the number chosen for DuVoice in SIP Device Capabilities.
• Call Coverage Service Number
  Set this value to a number not used by other devices.

• SIP Password
  Enter a password.
• Confirm SIP Password
  Enter the SIP password.

• No configuration necessary.

Create a hunt group which includes all the DuVoice user devices created. If the DuVoice user devices class of service does not have COSV/ONS/E&M Voice Mail Port set to Yes then they cannot be added to a hunt group who's type is VoiceMail.

• Hunt Group Mode
  Choose Terminal.
• Hunt Group Type
  Choose VoiceMail.

For each guest or staff phone which will be using the DuVoice for VoiceMail a Call Coverage Service must be configured. This field is configured on a per-user setting located on the Service Details tab.

• Comment
  Give this coverage service a suitable name.

• Voice Mail Number
  Enter the hunt group created for the DuVoice above.

All guest and staff phones using DuVoice for VoiceMail must be configured for Call Routing. This is located under Advanced Configuration | User and Device Attributes or under Call Rerouting.

• Enter This for all combo boxes.
• Directory Number
  Enter the DuVoice hunt group number.

• Call Rerouting - 1st Alt.
  Set to the associated Call Rerouting First Alternatives.
• Call Rerouting - 2nd Alt.
  Set to the associated Call Rerouting Second Alternatives.
• Call Rerouting - Day
  Set to the associated Call Rerouting.
• Call Rerouting - Night1
  Set to the associated Call Rerouting.
• Call Rerouting - Night2
  Set to the associated Call Rerouting.

If your system was purchased from DuVoice you can skip the Installation of Dialogic and the DuVoice software and go directly to Setup Wizard. For Kit installations you must install Dialogic HMP followed by the DuVoice software.

Before DuVoice software can be installed, the Dialogic HMP drivers must being installed and configured. Dialogic HMP installation steps

• Click Next.

• Fill in all the fields with the site information.
• Click Next.

• Select the option which best matches your PBX or Other if your PBX is not listed.
• Click Next.

• Unless you have chosen Other as your PBX you will be presented with the choice to configure the default setting for message waiting indicators.
• Click Next.

• Enter the IP address of your PBX for SIP registration.
• Click Next.

• Enter the huntgroup of the DuVoice system you have created in the PBX.
• If all the stations are numerical check Auto increment extension numbers based on line 1. and enter the first line number in the space provided. If they are not enter the extension number for each port.
• Click Next.

• Click Finish if all the setting are correct.

Each DuVoice line must now be configured register with the MITEL. This is done via System Configuration and double clicking the line you wish to configure. Each line must be configured with it's own individual settings according to the user account created for it.

• Account name
  Enter the extension number.
• Password
  Enter the password entered on the Access and Authentication tab.
• Realm
  This is the field Home Element located on the Profile tab of the user. Note: You must use what Realm is in the pbx. Many pbx's allow this to be anything. Wireshark will display the Realm as well.

Typical trace from WireShark showing a line registration.

Typical trace from WireShark showing an Message Waiting indicator On request.