netsapiens

The DuVoice DV2000 provides hospitaility features to netsapiens hosted VOIP service. The features include a link to the property management system (PMS) to push the guest names into the netsapiens guest room extension profile, allow housekeeping to use the guest room telephone to report room clean/dirt status to the PMS, guest wakeup calls and guest voice mail. The DV2000 connects to the netsapiens system using a combination of standard SIP extensions and through a netsapiens API. New or existing guest VOIP or analog telephones can be used in the application. The features will meet and/or exceed any existing on premise based PBX solution.

Forward guest extension to DV2000 for guest voicemail
Auto login into guest mailbox with no password
Wakeup calls set by guest or staff
Extension or telephone (DID) number based
First and last name change in netsapiens
Room Clean/Dirt Status from guest room telephone
Set DND or wakeups from PMS
Guest room telephone restrict/un-restrict using roles
Message Lights direct to guest telephones

DuVoice 8.0 or above
Lan connection.
Internet connection.
SNAPsolution v38 or greater for APIv1
SNAPsolution v44.1 or greater for APIv2 (Crexendo)
Dial translations leading to the user must be “To User” type not “To User Residential” (Enhanced Voicemail enabled)

Create an OAuth Client ID and Secret

Each DuVoice system will require a Client ID and Secret, create a Client ID and Secret for the DuVoice system with these directions.

Create Domain

Create the domain for the hotel as any other domain.

Create DuVoice User

The DuVoice system needs a user to register and access the API.

Create a user with the following properties
- Office Manager Scope.
- Ensure “Add Phone Extension” is checked.
After creating the user
- Edit the user.
- Go to the Phones tab.
- Edit the device.
- Copy down the values from the “Settings” box.

Create Dial Translation for VMail

In the domain dial translation table, create a rule like follows (leave other fields default):

Settings	Description
Source	*
Destination	VMail
Application	To Device Add Header
Application Parameter	Diversion: <LT>sip:<OwnUser>@<OwnDomain><GT>;reason=no-answer;
Destination User Translation	DuVoice User created in previous step
Destination Host Translation	<OwnDomain>
Source Host Translation	<OwnDomain>

CDR Exporter (Optional)

This step is only needed when call accounting is being used. The call accounting software will reside on the DuVoice system, a port forward from the firewall will be needed to allow for uploading CDR records to the DuVoice system on the LAN.

In Core Admin UI go to System > CDR Export > CDR Schedule, Complete the following fields.

Settings	Description
Schedule name	name of the schedule (any value).
Domain	Name of the hotel’s domain.
Period	How often to send CDRs (5 is a good value for regular updates before checkout).
Include Header	yes
Show Inbound	yes
Show Outbound	yes
Export Method	ftp upload
Hostname	WAN IP/FQDN of the DuVoice/Call Accounting Server.

Click Create to make the new export schedule.
Edit the schedule you just created and set the Next Run Time for the time and date it should start running.

Choose Other \ SIP Enabled PBX

SIP Configuration

PBX Settings

Settings	Description
PBX IP or DNS
Port	This port number may change, in our testing it was 5092.
Domain Name	Domain name lines are associated with.
Register expire time	Set this to 60.
Realm	Realm the line is a member.
Transport Protocol	Default UDP.
Register using	Choose Domain Name.

Lines

Regardless of the number of lines the DuVoice is configured for only a single line registers and all extension fields should match. For line one only, enter the extension, account, and password to the line with register with.

PBX Link

netsapiens earlier versions:

netsapiens API setup

netsapiens V44.1 or Greater:

Crexendo API setup