Customer Hardware
- Hardware
- Software
  - Operating Systems
  - Dialogic Telephony Drivers

Customer Hardware

Intended for customer provided hardware DuVoice installations.

Adapted from the main requirements page here.

Hardware

Processor	Quad core Intel or higher with AVX support.
Memory	16 GB
Storage	500 Gigabyte minimum hard drive.
Networking	Gigabit capable Ethernet and network.

Software

Operating Systems

DV2000 uses no features limited to Windows Server and therefore DuVoice recommends using Windows 11 and can be installed typically without any Microsoft updates. Windows must either be installed on a US English OS or have an account in US English to receive support.

Supported

Windows 11
Windows Server
- 2025 with SU561 or above
- 2022 with SU538 or above
- Windows Server 2019

Not Supported

Windows Server 2016. Not supported by Dialogic PowerMedia HMP as of May 31, 2025.
Windows Server 2012. Not supported by Dialogic PowerMedia HMP as of August 31, 2024.
All 32 bit Windows.

Operating System Preparation

Windows must always have the latest updates available from Microsoft installed.
The Windows Power Plan must be configured to never put Windows in a Sleep state and to never turn off the Hard Disk.
For ease of use Windows User Account Control should be lowered to it's minimum setting.
Installation requires a local administrator account or ability to login to the system with Administrator privileges.
Multiple RDP sessions are not supported.
No non-DuVoice supplied web servers.
Use of the Windows firewall is recommended. It should be configured to pass traffic between the PBX, PMS, and other systems the DV2000 connects with.
DuVoice software is installed in C: (Multiple Directories will be created by the installer), ensure the required disk space is available for these directories to be created by the installation software.

Anti Virus Software

It is not recommended to run Anti Virus Software on the server running the DuVoice software.
If Anti Virus Software is required, it is recommended that it be installed after the DuVoice software is installed.
Real time scanning is not recommend for all file types and should be limited to .EXE.

Dialogic Telephony Drivers

PowerMedia HMP (SIP)

Before you install the Dialogic HMP Software, you must make sure TCP ports 1719, 1720, 5060, 12002, 12003, 12004, 20000, and 20001 are available. These ports must be available for the Dialogic HMP Software to function properly

Verified Service Updates

SU561 - Released 2025-04
SU558 - Released 2024-08
SU557 - Released 2024-07
SU556 - Released 2024-02
SU554 - Released 2023-12
SU551 - Released 2023-08
SU550 - Released 2023-05
SU548 - Released 2023-03
SU543 - Released 2022-09

Table of Contents