Requirements
- Key version must be updated to version 8.
- Dialogic SU556 or above if using SIP.
- Only Windows versions:
- Windows 11
- Windows Server 2016-2022
- Windows instance cannot be shared with any other applications other than call accounting and PBX management software.
Dialogic HMP
- Support for all versions of Microsoft Windows Server 2012 is being discontinued for Dialogic® PowerMedia™ HMP 3.0 for Windows as of August 31, 2024.
- Support for all versions of Microsoft Windows Server 2016 is being discontinued for Dialogic® PowerMedia™ HMP 3.0 for Windows as of May 31, 2025.
Not Supported
- All 32 bit Windows.
Hardware
| Processor | Quad core Intel or higher |
|---|---|
| Memory | 16 GB |
| Storage | 500 Gigabyte minimum hard drive. |
| Networking | Gigabit capable Ethernet and network |
Software
Operating Systems
DV2000 uses no features limited to Windows Server and therefore DuVoice recommends using Windows 11 and can be installed typically without any Microsoft updates. Windows must either be installed on a US English OS or have an account in US English to receive support.
Only supported versions of Windows are shown. Any version not listed is not supported.
| Version | Supported |
|---|---|
| Windows 10 Professional 64bit | Yes |
| Windows 11 Professional 64bit | Yes |
| Windows Server 2019 | Yes |
| Windows Server 2016 | Yes |
Operating System Preparation
- Windows must always have the latest updates available from Microsoft installed.
- The Windows Power Plan must be configured to never put Windows in a Sleep state and to never turn off the Hard Disk.
- For ease of use Windows User Account Control should be lowered to it's minimum setting.
- Installation requires a local administrator account or ability to login to the system with Administrator privileges.
- Multiple RDP sessions are not supported.
- No non-DuVoice supplied web servers.
- Use of the Windows firewall is recommended. It should be configured to pass traffic between the PBX, PMS, and other systems the DV2000 connects with.
- DuVoice software is installed in C: (Multiple Directories will be created by the installer), ensure the required disk space is available for these directories to be created by the installation software.
Anti Virus Software
- It is not recommended to run Anti Virus Software on the server running the DuVoice software.
- If Anti Virus Software is required, it is recommended that it be installed after the DuVoice software is installed.
- Real time scanning is not recommend for all file types and should be limited to .EXE.
Virtualization
The host system must be have High Precision Event Timer (HPET) support.
| Software | Supported |
|---|---|
| VMWare | Yes |
| HyperV | Yes (HMP SU525 and above) |
| AWS | No |
| VirtualBox | No |
| Xenserver | No |
| KVM | No |
Dialogic Telephony Drivers
PowerMedia HMP (SIP)
Before you install the Dialogic HMP Software, you must make sure TCP ports 1719, 1720, 5060, 12002, 12003, 12004, 20000, and 20001 are available. These ports must be available for the Dialogic HMP Software to function properly
Verified Service Updates
- SU558 - Released 2024-08
- SU557 - Released 2024-07
- SU556 - Released 2024-02
- SU554 - Released 2023-12
- SU551 - Released 2023-08
- SU550 - Released 2023-05
- SU548 - Released 2023-03
- SU543 - Released 2022-09