The greeting schedule is determined by the scheduled event template assigned to the main greetings mailbox. It defines the hours during which it is in effect and can override a number of mailbox settings, such as which greeting to play, which class of service template to use, etc.
For the default tenant created by the Setup wizard, the main greetings auto attendant mailbox is typically mailbox 991 and the assigned scheduled event template is Day Schedule. You can edit the template (and mailbox 991) using the Mailbox Administration application.
By default, the Day Schedule template is configured to be active between the hours of 8:00 a.m. and 5:00 p.m., Monday through Friday.
To change the hours or days-of-the-week for the business hours schedule, follow these steps:
Add a Different Schedule for Certain Days of the Week To have different business hours for certain days of the week (assuming you are still logged into Mailbox Administration):
To have business hours on Saturday from 8:00 a.m. until 12:00 p.m., copy the Day Schedule template to a new filename (such as Saturday Schedule
) and when it opens for editing, deselect all the weekday buttons and then select the Saturday button. Change the End Time to 12:00 p.m. If the Start Time is not already 8:00 a.m., change it also. Then click OK to save the template. Then edit mailbox 991 as described in the instructions above.
For more on scheduled event templates, refer to the Mailbox Administration section.