Avaya

DuVoice can connect with either one analog extension per voice mail port or one SIP endpoint per voice mail port. DuVoice uses the DevLink provided by CTI Pro for call processing information and to update PBX programming based on PMS commands.

IP Office uses an IP Interface to call accounting. Most of the older call accounting solutions use a serial interface to the PBX. In most cases, it is more practical to replace the existing call account solution with a newer one.

Yes, most PBX’s are compatible with nearly all analog guest room phones in use. This includes the Avaya IP Office.

Avaya requires that call waiting be enabled on SIP stations in order to support transfers.

Yes it typically is performed via shortcodes but can also be done via TAPI but that requires a CTI-Pro (Avaya part #171988) to be turned enabled on each remote location.

Guest Name: The DuVoice system will push the guest name to the display if a guest calls the front desk.

911: The DuVoice system also monitors all guest rooms for a 911 call. The IP phone(s) will display which room called 911 and the phone will beep.

This is because of a known issue within the IPOffice that exists when a analog device (voice mail port) on an analog extension port answers on the leading edge of a ring before the IP Office has time to create the audio path. To accommodate it, open System Configuration, then open the integration file the ports are assigned to. On the General tab of the integration file, open Off Hook by clicking on it. Add Sleep 1sec (1000ms) from the PBX code drop-down list before the Off Hook phrase. Choose to Save it in the integration file, then in the System Configuration window, under Tools, choose to Upload Voice Board Parameters. This setting prevents the voice mail system from answering before the IP Office has created the audio path from the outside caller.

No. The DuVoice can handle all the voice mail requirements for the staff and guests.

One analog extension per voice mail port and CTI PRO (Avaya P/N 171988)

Beginning in version 4.01.008 DuVoice no longer supports call bar for room control on the Avaya IP Office. Therefore when performing an upgrade room control will be disabled until the the system is configured for user rights restrictions. User Rights act as templates for users, locking selected user settings to the template value. These changes can include shortcode configuration, call restrictions and button programming. Using user

rights also allows for better integration with the property management system. Replicating the outgoing call bar using user rights is quite simple.

Create a user rights group called BAR and one called UNBAR.
Under the group BAR, check the Enable outgoing call bar and choose Apply 
User Rights Value.
Under the group UNBAR, un-check the Enable outgoing call bar and choose
Apply User Rights Value.
Save these settings on the IP Office.
In System Configuration | Features | Hospitality, under Phone Control enter the groups BAR and UNBAR under the PBX Value for the corresponding PMS Value.

Avaya IP Office versions 5, 6, and 7 have a problem with SIP extensions registering on Sundays. Typically at midnight on Sunday or Sunday midnight GMT, the system will start returning an invalid Date field which will cause the SIP extension to fail registration. This problem resolves itself 24 hours later on Monday. Changing the date or time has no effect on the problem. Avaya is aware of this problem and has resolved it in version 8 of IP Office.