Upgrade From v8.0 or v8.1

Upgrading from version 8.0 or 8.1 to version 8.2 is very simple. If MongoDB is version 8.2 or above the DV2000 8.2 install can be run directly.

Upgrading to 8.2 can take a good deal of time depending on the number of messages your system has. In version 8.2 we store all message information in the database which provides additional features as well as an increase in speed. Previously this information was stored multiple files located within a mailbox folder.

If your database is older than 8.2 or you wish to upgrade it prior to the installation of DV2000 8.2 follow these procedures.

Requirements

  • DV2000 running 8.0 or above.
  • DV2000 license updated to support Dialogic SU543 (for SIP only systems).
  • CPU supports AVX (Advanced Vector Extensions).

Pre-Upgrade

  1. Download the latest 8.2 install from the downloads section located here.
  2. Download the latest version of MongoDB from the downloads database section located here.

Procedure

Database

If the database is any version older than MongoDB version 8, follow these steps before installing DV2000 8.2. This procedure typically takes less than three minutes.

Shutdown

  1. Shutdown the DV2000.
  2. Close all applications.

Backup

This step must be performed otherwise data loss will occcur.

  1. Open a Administrator enabled console window. All commands listed below must be run from this window.
  2. Backup database using the following command. 
mongodump -h "127.0.0.1" -d bandon -o "c:\vs\database"

Uninstall Database

Do not uninstall any DV2000 applications other than MongoDB or data loss will occur.

  • Uninstall MongoDB.
  • Ensure the checkbox to remove all databases is checked.

Install

Upgrade MongoDB

MongoDB can be directly installed over the top of an existing version, only if the major version is equal. This means for example a database running MongoDB 8.1.0 can be directly updated to MongoDB version 8.2.11 or 8.2.12 or even 8.3.11 if supported. When the major version does not match then the following procedure must be performed, this is a limitation of MongoDB.

For this entire process the DV2000 VMS cannot be running and must be shutdown. During this procedure, no messages, wakeup calls, reports, or configuration will be lost.

Installing the wrong version of MongoDB may result in data loss.

Requirements

  • CPU supports AVX (Advanced Vector Extensions).
  • MongoDB install from the downloads section under Database, located here.

Procedure

This procedure typically takes less than three minutes when all installs are downloaded before starting.

Shutdown

  1. Shutdown the DV2000.
  2. Close all applications.

Backup

This step must be performed otherwise data loss will occcur.

  1. Open a Administrator enabled console window. All commands listed below must be run from this window.
  2. Backup database using the following command. 
mongodump -h "127.0.0.1" -d bandon -o "c:\vs\database"

Uninstall Database

Do not uninstall any DV2000 applications other than MongoDB or data loss will occur.

  • Uninstall MongoDB.
  • Ensure the checkbox to remove all databases is checked.

Install

Upgrade

This procedure will ensure the database is properly upgraded to the version just installed.

  • Upgrade the database using the following command.
mongod.exe --upgrade

Completion

On Success

Verify the configuration using Manager.

  • Start Manager.
  • Verify the mailboxes and other configuration.
  • Start DV2000.

On Failure

If this process fails at any time following the backup procedure, install the original database version and start off with the Restore step listed above.

DV2000

Run the install file for 8.2.

Finalize

  1. Confirm configuration.
  2. Verify telephony lines start.
  3. Make a test call to the DV2000 to ensure integration is still working.
  4. Configure DV2000 to automatically start. This is now located in DV2000 Manager here.
  • Last modified: 2026/10/26 09:42
  • by admin