SwitchVox

A note for configuration parameters:

• If you see a variable, for example on this document: <dv-ext-num>.
• This variable is used in multiple places, so it's important to make note of them.
• The variables on the SwtichVox configuration is up to the PBX technician to pick the best option to follow the rest of their PBX configuration.
• Then the DuVoice technician will need to know the information so that they can add the same parameters to the DuVoice server for integration.

Overview:

1. First, need to program an extension that DuVoice can register to.
2. Then DuVoice will need to be set up as a SIP provider.
3. That will allow for configuration voicemail to point to DuVoice as the SIP provider.
4. Finally we'll go over setting up an extension as a mailbox.

Creating and configuring a SIP extension for DuVoice to register to.

1. Click the 'Setup' drop down menu.
2. Click the 'Manage' option.
3. Click the 'Create Extension' button.
4. Select: Extension Type = SIP phone or SIP adapter for Analog Phone (ATA)
5. Select: Extension Template = default
6. Create extension with the following information:
   1. Extension = <dv-ext-num>
   2. First name = DuVoice
   3. Last name = Port
   4. Password = <dv-ext-pass>
   5. Numeric PIN = <dv-ext-pin>
7. Click 'save SIP Extension' button.

Example screenshot:

1. Click on the 'Phone settings' tab.
2. Then click on the 'Common Settings' sub-tab.
3. Set the following information:
   1. 'Phone password' = <dv-ext-pass>

Example screenshot:

1. Click on the 'Setup' drop down menu.
2. Click on the 'VOIP Provider' sub-menu option.
3. Create SIP Provider, configure these settings:
   1. 'SIP Provider Name' = DuVoice
   2. 'Your Account ID' = <dv-ext-num>
   3. 'Your Password' = <dv-ext-pass>
   4. 'Hostname/IP Address' = <dv-server-ip>
   5. 'Callback Extension' = <dv-ext-num>
4. Click 'Save SIP Provider'.

Example screenshot:

1. Click on the 'Tools' dropdown.
2. Then under the 'PBX features' sub-menu click 'Voicemail'.
3. Then goto 'External Voicemail' and configure these settings:
   1. 'Use External Voicemail System' = Enabled
   2. 'SIP Provider' = DuVoice
4. Click on the 'Save External Voicemail Settings' button.

Example screenshot:

How to set up an extension as mailbox.

1. 'Setup' drop down
2. 'Manage' option
3. 'Create Extension' button
4. Extension Type = SIP phone or SIP adapter for Analog Phone (ATA)
5. Extension Template = default
6. Create extension:
   1. Extension = <mb-num>
   2. First name = <mb-fn>
   3. Last name = <mb-ln>
   4. Password = <mb-pass>
   5. Numeric PIN = <mb-pin>
7. Click 'save SIP Extension' button

1. First, select 'asterisk based pbx'.
2. Then select the 'switchvox' option.

Launch DV2000 Manager application:

1. Click on the 'Telephony' drop down menu.
2. Click on the 'Settings' option.
3. Navigate to 'PBX Tab' and configure the following:
   1. Address = <switchvox-ip>
   2. Realm = asterisk
   3. Register accounts using = Local IP address

Example screenshot:

Then go to the 'Lines' tab and configure the following:

For first line only:

• Register = checked
• Extension = <dv-ext-num>
• Account = <dv-ext-num>
• Password = <dv-ext-pass>

For rest of the lines:

• Register = unchecked
• Extension = <dv-ext-num>

Example screenshot:

Go to 'options' tab:

1. Under 'other' section.
   1. 'accept calls from self' = checked
2. Hit 'ok' button.

Example screenshot: