• Cisco Unified Communications - System version: 8.6.2.20000-2 or above.
• DuVoice 5.30 or above.
• Lan with internet access.
• Network connection between DuVoice and Cisco.
• Only Cisco Administration XML versions 12,11, 8.5 and 6.0 are supported.

• Analog Gateways
  When using analog gateways they should be configured to use the SCCP protocol in order for the DuVoice to resolve all the DN’s.
• Administration XML Installation
  The Administration XML (AXL) interface is a an application plugin which must be installed. This installation is done from the Application|Plugins and choosing Cisco AXL Toolkit.
• Calling Search Space
• The Calling Search Space (CSS) is used to restrict guests phones from making certain types of calls. Only the CSS of the matching DN’s are changed and not that of the device they may be configured for.

Located under System | Security | SIP Trunk Security Profile

Located under Device | Device Settings | SIP Profile

Located under Device | Trunk

Note: Redirecting Diversion Header Delivery - Outbound must be checked.

Located under Advanced Features | Voice Mail | Voice Mail Pilot

Located under Advanced Features | Voice Mail | Voice Mail Profile

Located under Call Routing | Route / Hunt | Route Pattern

Route Partition must be set to < None >. All station lines Route Partition setting must also be set to < None >. If not wakeup calls will receive a 404 when dialing and MWI will not work.

Stations should be programmed to forward to the voicemail.

An application user account must be created for the DuVoice to access the Cisco. This account must be a member of axlGroup and have the Role Standard AXL API Access under the Permissions Information fields. The account user id and password may be set to anything desired. These will be used in the configuration of the DuVoice system discussed later in this document.

In the Idle URL field enter the web address of your the xml file used to instruct the phone to clear call history. 6.01 and Above

Create a file with the following contents and place it on a web server which Cisco phones can reach. If the site does not have a web server of their own then the Apache server on the DuVoice can be configured to supply this file by the customer.

<CiscoIPPhoneExecute>
<ExecuteItem URL="Init:CallHistory"/>
<ExecuteItem URL="Init:Services"/>
</CiscoIPPhoneExecute>

Changing a phone locale is optional and must be configured manually within the hospitality settings in System Configuration. Enter the language string which is sent to the PBX for each language. These language strings must match the userLocale settings in Cisco. Requirements

Language packs installed on the Cisco. These are available from Cisco provided the system is under a support contract.

Settings are read for each change sent to the Cisco and a restart is not needed. The string entered for a language is unknown. We currently have no documentation on where this setting can be found in the Cisco.

Changing a phones locale is optional and must be configured manually. This features is only useful when using digital phones in a room.

• The locale for a phone is set each and every time we make a change to the Cisco.
• If a room is configured for the Default language the system will read the current Default language number and attempt to use that.
• If a matching number is not found in sysconfig.ini then no change will be made.
• Settings are read for each change sent to the Cisco and a restart is not needed.
• The value entered for a language number is unknown. We currently have no documentation on where this setting can be found in the Cisco.

• 5.30 or above.
  Language packs installed on the Cisco. These are available from Cisco provided the system is under a support contract.

• Open the file c:\vs\database\sysconfig.ini.
• Locate the section for your Cisco Configuration. For the default location it should be [Default Location_CISCO_USERCONFIG].
• For every language in the system enter the required user locale.

[Default Location_CISCO_USERCONFIG]
101=US English

201=Spanish

You can quickly check if AXL is listening on the correct port by opening your browser of choice and browsing to the interface. In this example CUCM is located at the IP address 192.168.11.19 and which would be replaced with the IP address or DNS name of the local CUCM. Example URL is https://192.168.11.19:8443/axl.

Click Continue to this website (not recommended).

Enter the user id and password of the application account associated with the DuVoice.

If the user name and password are correct you will be presented with this screen.