Zoom

The DuVoice DV2000 provides hospitaility features to ZoomPhone hosted VOIP service.

The features include a link to the property management system (PMS) to push the guest names into the ZoomPhone guest room extension profile, allow housekeeping to use the guest room telephone to report room clean/dirt status to the PMS, guest wakeup calls and guest voice mail.

The DV2000 connects to the ZoomPhone system using a combination of standard SIP extensions and through a ZoomPhone App developed by DuVoice.

New or existing guest VOIP or analog telephones can be used in the application.

The features will meet and/or exceed any existing on premise based PBX solution.

• Forward guest extension to DV2000 for guest voicemail
• Auto login to guest mailbox with no password
• Wakeup calls set by guest or staff
• First and last name change in ZoomPhone
• Room Clean/Dirt Status from guest room telephone
• Set DND or wakeups from PMS
• Guest room telephone restrict/un-restrict using roles

• DuVoice 8.1.23 or above.
• One ZoomPhone Extension per guest room
• One ZoomPhone user extension DV2000 port
• SRTP/TLS Dialogic HMP License.
• Zoom Application.
• All usernames of users using the DV2000 as voicemail must include their mailbox number in either the first or last name field.
  * First or last name of checked in rooms should have ${mailbox} added. This is set under the Tenant | Name Translations.

• Two NIC connections are recommened (not required) to separate the VOIP and PMS data links. Two NICs are provided on a DuVoice Nano appliance.
• The DV2000 sends the message light (SIP Notify) directly to the guest room telephone which requires the guest telephone IP address be stored in the DV2000.
  • Several telephones models can be configured to send the IP address to the DV2000.
  • If not the telephone MAC addresses will be needed or the telephones require fixed IP addresses.

• The DV2000 requires one user extension per port.

Users are created within the 'ADMIN' > 'user management' > 'users' section.

During this step, we'll create a DV2000 Device within Zoom, and then add all the DV2000 users to the device.

• Requires MAC address of the DuVoice server.
• Must assign all DV2000 users to DV2000 Device.

Assigning is done within the 'ADMIN' > 'Phone System Management' > 'Phones & Devices' section.

1. Click 'Add' button.
2. Under 'Display Name' field add: DV2000
3. Under 'MAC Address' add the MAC address of the DuVoice server.
4. Under 'Device Type' drop down select the 'Other' option.
5. Click the 'Assign' button.
6. Select the first DV2000 user.
7. Click the 'Add' button.
8. Repeat previous two steps until all DV2000 users are assigned to this device.
9. Click the 'Save' button.
10. Keep this screen open for the next step.

The DV2000 SIP ports require credentials from the provisioning page.

1. On the assigned DV2000 device page, click on the 'Actions' button.
2. Then click the 'Provision' option.
3. Check the box that says 'By using this device without manually enabling these features, you accept all risks associated with it.'
4. Copy all of the details listed under the 'SIP Account'.
   1. This will be used to configure the DuVoice SIP integration.

Only a basic ZoomPhone extension licence is required.

This licence just needs to be able to make local/long distance and 911 calls.

It also needs to have the calling handling option to forward on busy or reing no answer to the DV2000 extension (or group).

Forward the guest room extension to the DV2000 extension or group number:

The Zoom application will be available in the Marketplace soon.

Before then, a custom app can built for each application.

The 'Marketplace' can be accessed within 'ADMIN' > 'Advanced' > 'App Marketplace' section.

1. Click on the 'Develop' drop down menu button (in the top right).
2. Then click on the 'Build app' option.
3. Select the 'Server to Server OAuth App' option.
4. Click on the 'create' button.
5. Under 'App Name' type: DV2000
6. Click on the 'Create' button.

On the first page, it should be labeled 'App Credentials'.

Copy the information within all three sections:

• Account ID
• Client ID
• Client Secret

These will be used for the PBX link configuration on the DuVoice server.

Click on the 'Continue' button.

Add the following details to this tab.

Basic information

• App Name: DV2000
• Short Description: Hospitality PMS Interface
• Company Name: DuVoice Corporation

Developer Contact Information

• Name: Jon Dulude
• Email: jdulude@duvoice.com

Click on the 'Continue' button.

Click on the 'Continue' button.

There are several specific features that are required for the DuVoice PBX link to function.

1. Click on the 'Add Scopes' button.
2. Copy this: user:read:user:admin
3. Paste into the search field. Then Select the option that appears. Then Clear the search field.
4. Copy this: user:read:list_users:admin
5. Paste into the search field. Then Select the option that appears. Then Clear the search field.
6. Copy this: user:update:user:admin
7. Paste into the search field. Then Select the option that appears. Then Clear the search field.
8. Copy this: phone:read:list_devices:admin
9. Paste into the search field. Then Select the option that appears. Then Clear the search field.
10. Copy this: phone:read:device:admin
11. Paste into the search field. Then Select the option that appears. Then Clear the search field.
12. Copy this: phone:read:list_users:admin
13. Paste into the search field. Then Select the option that appears. Then Clear the search field.
14. Copy this: user:update:presence_status:admin
15. Paste into the search field. Then Select the option that appears. Then Clear the search field.
16. Copy this: phone:read:list_voicemails:admin
17. Paste into the search field. Then Select the option that appears. Then Clear the search field.
18. Copy this: phone:delete:voicemail:admin
19. Paste into the search field. Then Select the option that appears.
20. Click the 'Done' button.

Click the 'Continue' button.

Click on the 'Activate your app' button.

These settings are optional and typically only used when connecting to a PBX which exists on the internet rather than locally.

According to this Zoom article here. The required TLS cert file can be downloaded here.