Hilton PEP

• Note: A USB-to-DB9 Serial adapter was required in one case. According to the Hilton PMS support tech, the DuVoice server's serial ports had 'the incorrect polarity'. From the adapter, the serial cable was connected to Hilton's Digibox (a serial port hub), which then connections to the PEP interface server using USB.

• Each vendor typically has their own documentation for configuring their interface to work with DuVoice.
  • If not, our default configuration could be used as a reference.
• Please keep in mind that for DuVoice, the best practice is to set up a translation on the PMS.
  • All rooms should be references as their extension numbers.
    • This is so the DuVoice server can map the guest information to the mailbox (which is tied to the room's extension number).

Note that this is considered a 'template' for installation, as each site has its own specific details that will need to be configured as well.

DuVoice services must be shutdown before updating the DuVoice configuration.

1. Open 'Manager' or 'System Configuration' application.
2. Click 'features' drop down menu.
3. Click on 'hospitality'.
4. Click on the server you wish to edit, or click add if there are no servers.