Jazzware
The Jazzware to DuVoice interface provides a TCP/IP middleware protocol for PBX, voice mail, wakeup call, housekeeping and minibar features.
Call Accounting
If Call accounting has been purchased, Jazzware will also need separate interface configured for Genesis Call Accounting.
Requirements
- DuVoice DV2000 V7 or V8
Configuration
Reference for Vendor
The mailboxes in the DV2000 must match what Jazzware is sending. We recommend using and extension based protocol so room/extension translation tables can be avoided. (If Auto-Create is enabled on the DuVoice configuration, when a data sync is initiated from Jazzware, any mailboxes not found on the DV2000 will be automatically created.)
DuVoice Configuration
Located in the “PMS” tab in the “hospitality configuration” window of either “manager” for version 8 or “system configuration” for version 7.
| Link | ||
|---|---|---|
| Link Type | TCP Client | |
| PMS Protocol | BroadSoft Jazz Advanced | |
| Idle Timeout | 0 | |
| Serial | ||
| COM port | Not applicable. (Leave as default option). | |
| Baud Rate | Not applicable. (Leave as default option). | |
| Data Bits | Not applicable. (Leave as default option). | |
| Stop Bits | Not applicable. (Leave as default option). | |
| Parity | Not applicable. (Leave as default option). | |
| Data Tap | Not applicable. (Leave as default option). | |
| Network | ||
| Server address | IP address of the Jazzware interface server. | |
| TCP port | Designated port for communication link to the Jazzware interface server. | |
| Auto-Create | ||
| Enable auto-create | ||
| Assign to tenant | Not applicable. (Leave as default option). | |
| Overrides | ||
| ACK Delay Timer | 0 | |
| Enable ACK over TCP | ||
| Enable checksum | ||
| Always ACK ENQ | ||
| Send ENQ | ||
| Poll interval | 0 | |
| Request DB swap | ||
| Forward wakeup data | ||
| Serial over TCP | Not applicable. (Leave as default option). | |
| Use name for password | Not applicable. (Leave as default option). | |
| Unique guestID | Not applicable. (Leave as default option). | |
| Enable Opera DID | Not applicable. (Leave as default option). | |
| Enable Opera GF/GT name fields | Not applicable. (Leave as default option). | |
| Ignore NAM1 (Mitel) | Not applicable. (Leave as default option). | |
| MWI for non-rooms | Not applicable. (Leave as default option). | |
| Move Fix | ||
| Enabled | Not applicable. (Leave as default option). | |
| Move Fix type | Not applicable. (Leave as default option). | |
Reference
Maid Codes
Housekeeping codes will be sent to Jazzware based on what codes are dialed from the room telephone.
Language Configuration
The DuVoice system can play different languages based on the guest profile. For domestic US applications US English is all that is needed. Note: International languages must be installed on the DV2000 for this to work.
Jazzware embedded RT
Jazzware offers a Windows version of their software which can be loaded on the same server as the DuVoice DV2000 software.
In DuVoice Hospitality Configuration still use Link Type as TCP Client with the server address being the local IP 127.0.0.1 and use port 57053 (which can be changed to match the Jazzware configuration)