Wakeup Calls
What does it mean voicemail answered?
A wakeup call was forwarded to the voicemail and the DV2000 detected it was calling itself. Typically this can occur when the number of rings for forwarding is less than 25 seconds. When this occurs the system will reschedule the wakeup call for another attempt.
The DV2000 by default will wait for 4 rings before determining a wakeup call is ring no answer. Four rings is calculated by standard ring tone of 3 seconds on and 3 seconds off multiplied by 4.
What does 'unabled to read wakeup call for [x] possibly completed mean?
Typically this is because another telephony line has already completed the wakeup call the current line is attempting to perform. This can also be due to a room being checked out between wakeup call attempts. It's important to review the entire wakeup call history for a room.
What do the activity descriptions mean in wakeup report?
These are documented within InnDesk under the yellow ? button.
| Activity | Description |
|---|---|
| Scheduled | Wakeup call was schedule. |
| Canceled | Wakeup call was canceled. |
| Called Guest | System called guest to perform wakeup call. |
| Called Operator | System called operator. |
| Alert stopped | Operator alert was stopped. |
| Stopped | Wakeup call was stopped. |
| Check out | Room was checked out. |
| Reset | Room was reset. |
| Alert scheduled | Operator alert scheduled for failed wakeup call. |
| Alert email | Email sent to operator for failed wakeup call. |
| Alert call | Call performed to operator for failed wakeup call. |
| Operator performed call | Operator performed the wakeup call manually. |
| Unknown | An unknown action was performed, check detail. |
What do the wakeup results mean in wakeup report?
These are documented within InnDesk under the yellow ? button.
| Result | Description |
|---|---|
| Success | Wakeup call was successful. |
| Answered | Wakeup call was answered by the guest or someone. |
| Snoozed | Guest snoozed the wakeup call. |
| Not Answered | Extension number was not answered. |
| Busy | Extension was busy. |
| Voicemail | Call was forwarded to voicemail rather than guest answering. |
| No Line | The system could not find a line to perform the wakeup call on. |
| Invalid | The wakeup call was determined to be invalid for an unknown reason. |
| Canceled | The wakeup call was canceled by either a user or guest. |
| Archived | The wakeup call was archived in the log. |
| Failed | General failure for an unknown reason. |
| Maximum Attempts | The call reached the maximum number of attempts and the operator was alerted. |