Emergency Alert System

The Emergency Alert System (EAS) monitors call traffic and identify all calls made to 911 in real time.

  • Unlimited number of PBXs can be monitored.
  • Unlimited number of stations to alert.
  • Unlimited number of emergency numbers (non-SNMP only).
  • Email notification.
  • Automated call out.
  • Voice message notification.
  • Pager notification.
  • Slack notification.
  • Email templates per-language.
  • Optional custom email templates per-mailbox.
  • Optional custom email templates per-alert number.
  • IP Office 3.0 or above.
  • CTI Pro license for each IP Office, unless using SNMP.
  • DuVoice EAS feature on license.
  • SMTP Server for email alerts.
  • One or more channels of voice for call outs.
  • Asterisk AMI Call monitor
  • 3rd Party sending alerts via REST API.

Troubleshooting

The emergency alert system logs all numbers and actions, via Trace Display, either in the IP Office EAS server log (file prefix: IPOEAS) if you are using DevLink or in the SNMP EAS log (file prefix: SNMPEAS) if you are using SNMP.

  • Add a normal extension to the Alert Numbers list (and remove 911) to test alerts. When you are satisfied everything is working you may remove the test number and re-add 911.
  • If using email alerts, test your SMTP before attempting an email alert.
  • If using voice alerts and/or email alerts, add an email address to the mailbox and a message delivery event. Then use DV2000 Manager to send this mailbox a message. VeMail will send the message to the recipient, verifying both email and voice notification.
  • Last modified: 2023/01/07 11:44
  • by 127.0.0.1