SIP Notify

All these methods require the Message Waiting notification to be configured as SIP or SIP+PMS.

From Mailbox Administration→Templates→Notifications.

Set both the MWI On and MWI Off template to use SIP or SIP + PMS if you prefer.

Often if the PBX doesn't supply forwarding of message waiting to a phone or is blocked because it has it's own voicemail the DuVoice can send a SIP notify directly to the phone.

Care should be taken to ensure the PBX never sends a SIP Notify to the extension otherwise the light may not be in the correct state.

• Phone is configured for a static IP address. This can done on the phone or within the DHCP server which is preferred.
• Phone must support anonymous SIP notify.
• DuVoice must be able to send network packets directly to the phone. Ensure their are no proxy servers or network settings which could prevent this.
• DuVoice must be licensed for SIP.

Edit a mailbox, choose Address List, and configure one or more of the MWI addresses for the SIP address you wish to send the notification.

When using a SIP gateway to connect analog phones, many support the ability to address an extension directly allowing the DuVoice system to send a SIP notify to the gateway.

Some use an individual IP address for each port while others like the Grandstream GXW4224V2 use a port number for each jack. In the case of the Grandstream GXW4224V2 port numbers start at 5061 for jack, and 5062 for jack 2 and increment from there.

• The Gateway must support the type of MWI light the analog phone uses and must be set accordingly. Grandstream GXW4224V2 and Adtran 924e supports both FSK and NEON.

For this Gateway it uses port numbers. Therefore the MWI address would be phones extension number followed by the gateways IP address and the jacks port number. The Grandstream doesn't seem to use the extension number but it should match that of the mailbox and it needs to be a valid SIP address otherwise the DV2000 will reject it.

In this example the address is for extension 3101 on jack 2. Example

3101@192.168.100.243:5062  

Only the extension @ gateway IP address is required
**Example**
3101@192.168.100.243 

If a phone doesn't support anonymous SIP notify, but supports subscription. The DuVoice system can handle SIP subscriptions for a maximum of 250 extensions. This limit is due to the SIP stack and not a configuration setting which can be changed.

• Phone support custom 3rd party address for Message Waiting subscription.
• Phone extension must match mailbox number or have the ability to specify the account.
• DuVoice must be able to send network packets directly to the gateway.
• DuVoice must be licensed for SIP.

No special configuration must be performed in the mailbox.

Most vTech phones have these feature available under Phone Configuration→Advanced SIP settings. In this example the DuVoice is located at IP address 192.168.200.100. In this example the port number cannot be specified. If the device allows this it should match that of the DuVoice system under SIP Configuration.