Scope of Work

The PMS change Proservice is intended for, but not limited to:

• The site has made changes their PMS, including but not limited to:
  • PMS on premise to cloud migration.
  • PMS vendor change.

Please note: If your current DuVoice installation is lower than v8, you're going to need to do an upgrade instead.

Please review these requirements as they are essential for any installation.

All parties will: attend meetings as described in more detail below.

If any participants are missing, the meeting must be rescheduled.

The site is responsible for making sure the DuVoice technician has remote access to the DuVoice server.

More information on remote access details located here.

The site is reponsible for ensuring network parameters are met.

More information on those details located here.

This list is not all-encompassing, for additional details, please navigate using the links under the specific steps below:

• Connect to DuVoice server
• Change IP address and port number of PMS interface
• Update communication protocol.
• Update hospitality code list.
• Test PMS-DuVoice integration.

There are three main steps to any upgrade:

In depth information regarding the kickoff call meeting, located here.

Getting the needed parties together to discuss details and get on the same page about the installation.

In depth information regarding the cutover meeting, located here.

Switch the production DuVoice PMS link from the existing PMS interface to the new PMS interface and test functionality.