Scope of Work

There are a few reasons that the DuVoice system will need an upgrade, not limited to:

• The existing DuVoice server needs a hardware or OS change.
  • This includes migrating the existing DuVoice server.
    • Existing Hardware to New VM.
    • Existing VM to New VM.
  • The existing DuVoice server requires an operating system change and/or update.
• The existing DuVoice DV2000 version is EOL.
• The site has made changes to their PBX, including but not limited to:
  • PBX update.
  • PBX vendor change.
• The site has made changes their PMS, including but not limited to:
  • PMS on premise to cloud migration.
  • PMS vendor change.

Please review these requirements as they are essential for any installation.

All parties will: attend meetings as described in more detail below.

If any participants are missing, the meeting must be rescheduled.

If you bought server hardware (a DuVoice NANO) from DuVoice feel free to ignore this portion.

Hardware requirements, located here.

Virtual Machine (VM) requirements, located here.

The site is responsible for making sure the DuVoice technician has remote access to the DuVoice server.

More information on remote access details located here.

The site is reponsible for ensuring network parameters are met.

More information on those details located here.

In cases where the old DuVoice system has died, and no backup is available.

This installation's scope changes, and will be essentially be a from scratch installation.

So in such a case, please refer to the documentation for a 'new installation' rather than an 'upgrade'.

This can be found here.

This list is not all-encompassing, for additional details, please navigate using the links under the specific steps below:

• Export configuration from old-DuVoice server.
• Get DuVoice services installed.
• Import configuration into new-DuVoice server.
• Test PBX-DuVoice integration.
• Test PMS-DuVoice integration.

There are three main steps to any upgrade:

In depth information regarding the kickoff call meeting, located here.

Getting the needed parties together to discuss details and get on the same page about the installation.

In depth information regarding the server prep meeting, located here.

Get the new DuVoice services installed, licensed, configured, and ready onto the new DuVoice server.

In depth information regarding the cutover meeting, located here.

Switch the production DuVoice server from the existing system to the new system and test functionality.