PBX-Oriented
The protocols listed in the table below are considered PMS-to-PBX protocols because they include support for one or more of the following features: changing the guest name, changing the phone COS or call restriction level, changing the maid status, and changing the DND status. Only a few support all four features.
The manner in which some fields (such as name, password, phone COS and maid status) are handled will vary depending on the protocol.
DuVoice IVMP is a deprecated protocol and is supported for backwards-compatibility only. Any PMS company writing to the DuVoice interface should write to the DuVoice Advanced protocol.
| PMS | Protocol | Move | Lang. | Pwd | Voice | Text | Wakeup | Group | VIP | Swap | Name | Phone | Maid | Maid ID Length (max) | DND | Room Length (max) |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Agilysys / Agilysys LMS | Mitel | 5 digits | ||||||||||||||
| Agilysys Visual One 341 | Hitachi PMS | 3 digits | 5 digits | |||||||||||||
| Avaya ACM | ACM | 6 digits | 5 or 7 digits | |||||||||||||
| BroadSoft Jazz Advanced | DV Advanced | 8 digits | 10 digits | |||||||||||||
| CMS | CMS | 3 digits | 5 digits | |||||||||||||
| Comfort Suites | Mitel | 5 digits | ||||||||||||||
| Comtrol PBX 341 | Hitachi PMS | 3 digits | 5 digits | |||||||||||||
| DuVoice Advanced | DV Advanced | 8 digits | 10 digits | |||||||||||||
| DuVoice IVMP | DuVoice IVMP | 10 digits | ||||||||||||||
| Galaxy Starwood | Galaxy | 3 digits | 5 digits | |||||||||||||
| Hilton OnQ | Hitachi PMS | 3 digits | 5 digits | |||||||||||||
| Hilton System 21 | Mitel | 5 digits | ||||||||||||||
| Hitachi PMS | Hitachi PMS | 3 digits | 5 digits | |||||||||||||
| HSS Promus | Mitel | 5 digits | ||||||||||||||
| HTNG | HTNG | 10 digits | ||||||||||||||
| Intuity Audix | Audix | 5 digits | ||||||||||||||
| Jonas | Jonas | 5 digits | ||||||||||||||
| Lexington | Mitel | 5 digits | ||||||||||||||
| Marriott Fosse | Mitel | 5 digits | ||||||||||||||
| Marriott FS PMS | NEC NEAX 60 | 6 digits | 6 digits | |||||||||||||
| Mitel | Mitel | 5 digits | ||||||||||||||
| NEC KTS-i (5-digit) | NEC KTS-i | 5 digits | ||||||||||||||
| NEC NEAX Model 60 | NEC NEAX 60 | 6 digits | 6 digits | |||||||||||||
| Nortel | Nortel | 4 digits | 6 digits | |||||||||||||
| Oracle Opera | FIAS 2.11 / 2.20 (TCP) | 16 digits | 10 digits | |||||||||||||
| Softbrands Infor | DV Advanced | 8 digits | 10 digits | |||||||||||||
| TimeShareWare | TimeShareWare | 3 digits | 6 digits | |||||||||||||
| Visual Matrix | Hitachi PMS | 3 digits | 5 digits | |||||||||||||
| WebRezPro | Mitel | 5 digits | ||||||||||||||
| PMS | Protocol | Move | Lang | Pwd | Voice | Text | Wakeup | Group | VIP | Swap | Name | Phone | Maid | Maid ID Length (max) | DND | Room Length (max) |