PMS Protocols
The 8.00 supports a number of property management systems using a limited number of protocols.
Supported protocols can be roughly divided between those that are VMS-oriented and those that are PBX-oriented. The latter type of protocol supports PBX features such as passing maid status, changing the DND state of the phone and changing the phone's class of service or call restriction level; VMS-oriented protocols typically do not support these features.
PBX-Oriented
The protocols listed in the table below are considered PMS-to-PBX protocols because they include support for changing the guest name plus one or more of the following features:
- Change phone class of service or call restriction level
- Change housekeepng status
- Change DND status
Only a few protocols support all four features.
| PMS | Protocol | Move | Lang. | Pwd | Voice | Text | Wakeup | Group | VIP | Swap | Name | Phone | Maid | Maid ID Length (max) | DND | Room Length (max) |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Agilysys / Agilysys LMS | Mitel | 5 digits | ||||||||||||||
| Agilysys Visual One 341 | Hitachi PMS | 3 digits | 5 digits | |||||||||||||
| Avaya ACM | ACM | 6 digits | 5 or 7 digits | |||||||||||||
| BroadSoft Jazz Advanced | DV Advanced | 8 digits | 10 digits | |||||||||||||
| CMS | CMS | 3 digits | 5 digits | |||||||||||||
| Comfort Suites | Mitel | 5 digits | ||||||||||||||
| Comtrol PBX 341 | Hitachi PMS | 3 digits | 5 digits | |||||||||||||
| DuVoice Advanced | DV Advanced | 8 digits | 10 digits | |||||||||||||
| DuVoice IVMP | DuVoice IVMP | 10 digits | ||||||||||||||
| Galaxy Starwood | Galaxy | 3 digits | 5 digits | |||||||||||||
| Hilton OnQ | Hitachi PMS | 3 digits | 5 digits | |||||||||||||
| Hilton OnQ (OIAS) | Hilton OIAS | 16 digits | 10 digits | |||||||||||||
| Hilton System 21 | Mitel | 5 digits | ||||||||||||||
| Hitachi PMS | Hitachi PMS | 3 digits | 5 digits | |||||||||||||
| HSS Promus | Mitel | 5 digits | ||||||||||||||
| HTNG | HTNG | 10 digits | ||||||||||||||
| Intuity Audix | Audix | 5 digits | ||||||||||||||
| Jonas | Jonas | 5 digits | ||||||||||||||
| Lexington | Mitel | 5 digits | ||||||||||||||
| Marriott Fosse | Mitel | 5 digits | ||||||||||||||
| Marriott FS PMS | NEC NEAX 60 | 6 digits | 6 digits | |||||||||||||
| Mitel | Mitel | 5 digits | ||||||||||||||
| NEC KTS-i (5-digit) | NEC KTS-i | 5 digits | ||||||||||||||
| NEC NEAX Model 60 | NEC NEAX 60 | 6 digits | 6 digits | |||||||||||||
| Nortel | Nortel | 4 digits | 6 digits | |||||||||||||
| Oracle Opera | FIAS 2.11 / 2.20 (TCP) | 16 digits | 10 digits | |||||||||||||
| Softbrands Infor | DV Advanced | 8 digits | 10 digits | |||||||||||||
| TimeShareWare | TimeShareWare | 3 digits | 6 digits | |||||||||||||
| Visual Matrix | Hitachi PMS | 3 digits | 5 digits | |||||||||||||
| WebRezPro | Mitel | 5 digits | ||||||||||||||
| PMS | Protocol | Move | Lang | Pwd | Voice | Text | Wakeup | Group | VIP | Swap | Name | Phone | Maid | Maid ID Length (max) | DND | Room Length (max) |
VMS-Oriented
The protocols listed in the table below are considered VMS-to-PMS protocols because they do not include support for changing the phone-related settings such as DND, maid status and class of service (or call restriction level). Although guest name changes are often passed to the PBX as well, protocols that only support name changes are considered VMS protocols.
| PMS | Protocol | Move | Lang. | Pwd | Voice | Text | Wakeup | Group | VIP | Swap | Name | Room Length (max) |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Agilysys Visual One 221 | Encore | 6 char | 6 digits | |||||||||
| Aloha / Radiant | Encore | 6 char | 6 digits | |||||||||
| AutoClerk Inc. | Nova | 7 digits | ||||||||||
| BookingCenter | Encore | 6 char | 6 digits | |||||||||
| BroadSoft Jazz Basic | DuVoice Basic | 6 char | 6 digits | |||||||||
| CAPA | CAPA | 6 digits | ||||||||||
| Cendant Brilliant | Encore | 6 char | 6 digits | |||||||||
| Cenium | Encore | 6 char | 6 digits | |||||||||
| Centigram | Encore | 6 char | 6 digits | |||||||||
| Choice | Choice | 7 digits | ||||||||||
| Citadel | Encore | 6 char | 6 digits | |||||||||
| Comtrol VM 221 | Encore | 6 char | 6 digits | |||||||||
| Datamate | Encore | 6 char | 6 digits | |||||||||
| DuVoice | DuVoice Basic | 6 char | 6 digits | |||||||||
| DuVoice Legacy | DuVoice Legacy | 5 digits | ||||||||||
| Enablez ResortSuite | Encore | 6 char | 6 digits | |||||||||
| Encore | Encore | 6 char | 6 digits | |||||||||
| Entirety / Redsky IT | Encore | 6 char | 6 digits | |||||||||
| Fairfield | Encore | 6 char | 6 digits | |||||||||
| First Resort | Encore | 6 char | 6 digits | |||||||||
| Foxwoods | Foxwoods | 7 digits | ||||||||||
| PMS | Protocol | Move | Lang. | Pwd | Voice | Text | Wakeup | Group | VIP | Swap | Name | Room Length (max) |
| Hampton Inn | Encore | 6 char | 6 digits | |||||||||
| HIS | HIS | 6 char | 6 digits | |||||||||
| Hitachi VMS | Hitachi VMS | 7 digits | ||||||||||
| HSS FrontClerk | Encore | 6 char | 6 digits | |||||||||
| ICSS | Encore | 6 char | 6 digits | |||||||||
| INNfinity | Encore | 6 char | 6 digits | |||||||||
| Innovations | Innovations | 7 digits | ||||||||||
| InnPoints MyHMS | Encore | 6 char | 6 digits | |||||||||
| InnSoft CheckINN | InnSoft | 7 digits | ||||||||||
| IQWare | Encore | 6 char | 6 digits | |||||||||
| Lodgistix | Lodgistix | 7 digits | ||||||||||
| MAiS Fidelity | Encore | 6 char | 6 digits | |||||||||
| MSI | MSI | unspecified | ||||||||||
| Northwind Maestro | Encore | 6 char | 6 digits | |||||||||
| Nova | Nova | 7 digits | ||||||||||
| Oracle Opera (serial) | Encore | 6 char | 6 digits | |||||||||
| RCC / Springer Miller | Encore | 6 char | 6 digits | |||||||||
| RCI | Encore | 6 char | 6 digits | |||||||||
| Richie | Richie | 4 digits | ||||||||||
| RSI | Encore | 6 char | 6 digits | |||||||||
| Softbrands | Encore | 6 char | 6 digits | |||||||||
| SPI | Encore | 6 char | 6 digits | |||||||||
| Suburban Lodge | Encore | 6 char | 6 digits | |||||||||
| TCA | TCA | 6 digits | ||||||||||
| Victorian | Victorian | 6 digits | ||||||||||
| Welcome Computer Systems | Encore | 6 char | 6 digits | |||||||||
| PMS | Protocol | Move | Lang. | Pwd | Voice | Text | Wakeup | Group | VIP | Swap | Name | Room Length (max) |