Auto Attendant

The auto attendant type is for use in creating mailboxes that do not take messages, such as the main greetings mailbox 991.

Auto attendant mailboxes always use call blocking and never take messages. Consequently, it is not possible to assign message delivery or notification templates to these mailboxes, nor can they be added to the member lists of list and group mailboxes.

Selecting a row will display help about the setting below. This will include the maximum length of the field as well as any special characters not allowed.

SettingDescription
NameUse this field to give the mailbox a descriptive name. This is purely for convenience in finding the mailbox in the mailbox list. System mailboxes do not ever appear in the directory.
Maximum length is 24 characters. The following characters are not allowed: [\/
“]
PasswordPassword, masked using asterisks only when password is not default. The default password is 1234, although this can be overridden when importing or resetting the mailbox.
SettingDescription
DescriptionUse this field to add a further description if desired. Optional.
Class of serviceSelect the Class of Service (COS) template to assign to this mailbox.
TenantSelect the tenant to which the mailbox is assigned.
LanguageSelect the language to use in the mailbox. When set to Default, it will use the global default language as defined in System Configuration.
SettingDescription
Tutorial completeThis setting is automatically checked for auto attendant mailboxes. Uncheck this box if you want to go through the tutorial again. Warning: This will delete the greeting and the name recording.
Language set by ownerIf checked, the language has been set by the owner from the subscriber menu. If unchecked, the owner will be prompted for a language selection the first time he or she logs in, as long as the following conditions are all met:
  • The COS is configured to enable this feature
  • More than one language has been installed and activated
  • The language is currently set to Default

If the language is set to anything other than Default using either the PMS or Mailbox Administration, the subscriber will never be prompted to select a language.

PromptsManage prompts and greetings.

Advanced features should not typically be modified and can cause calls to be handled improperly.

OverridesOverrides assigned to mailbox.
Call HandlingAssign call handling template.
Custom InfoCustom read only information.
  • Last modified: 2023/01/31 18:18
  • by 127.0.0.1