List

A list mailbox will auto-forward a copy of every voice message received to all members of its internal distribution list. This list may include one or more mailboxes of any type that can receive messages, including other list mailboxes (but not including itself).

List mailboxes have a static member list that can only be modified manually.

Whenever a message is received, it is delivered to all members immediately and is then automatically deleted from the distribution mailbox.

There is a COS setting that can block message delivery to any guest mailbox that is vacant at the time the message is received.

List mailboxes can:

  • Be added to the company directory
  • Be nested inside other distribution lists
  • Be managed over the phone by logging into the mailbox
  • Accept messages from outside callers

Selecting a row will display help about the setting below. This will include the maximum length of the field as well as any special characters not allowed.

SettingDescription
ExtensionExtension number assigned to this mailbox. By default, it is the same as the mailbox number, but does not have to be.
NameUse this field to give the mailbox a descriptive name. This is purely for convenience in finding the mailbox in the mailbox list. System mailboxes do not ever appear in the directory.
Maximum length is 24 characters. The following characters are not allowed: [\/
“]
PasswordPassword, masked using asterisks only when password is not default. The default password is 1234, although this can be overridden when importing or resetting the mailbox.
SettingDescription
DescriptionUse this field to add a further description if desired. Optional.
Class of serviceSelect the Class of Service (COS) template to assign to this mailbox.
Single Digit ActionSingle Digit menu assigned to mailbox.
TenantSelect the tenant to which the mailbox is assigned.
LanguageSelect the language to use in the mailbox. When set to Default, it will use the global default language as defined in System Configuration.
SettingDescription
Tutorial completeThis setting is automatically checked for guest mailboxes. Uncheck this box if you want to go through the tutorial again. Warning: This will delete the greeting and the name recording.
Language set by ownerIf checked, the language has been set by the owner from the subscriber menu. If unchecked, the owner will be prompted for a language selection the first time he or she logs in, as long as the following conditions are all met:
  • The COS is configured to enable this feature
  • More than one language has been installed and activated
  • The language is currently set to Default

If the language is set to anything other than Default using either the PMS or Mailbox Administration, the subscriber will never be prompted to select a language.

Allow transfersAllow callers to transfer to this mailboxes extension.
Hide from directoryHide mailbox from telephony directory. This should always be checked for guest mailboxes unless using the guest directory.
Shared messagesWhen checked, the first person to listen to a shared message will cause it to be deleted from all other mailboxes within 30 seconds and is placed into the users deleted queue.
PromptsManage prompts and greetings.
MembershipDisplay list of group and list mailboxes mailbox is a member of.
MembersList of this mailboxes members.

Advanced features should not typically be modified and can cause calls to be handled improperly.

Custom InfoCustom read only information.
  • Last modified: 2023/01/07 11:45
  • by 127.0.0.1